Head of Service Delivery & Operations Excellence

A prominent credit union is seeking a Director of Service Delivery Operations to lead operational execution and enhance member engagement. This role requires 8+ years of experience, including 4+ years in leadership. The Director will oversee service delivery processes, manage staff, and drive operational efficiencies across various channels. The successful candidate will possess strong skills in optimization, communication, and data-driven decision-making. This position offers a hybrid work model and a competitive salary range from $140,000 to $160,000 annually.