Head of Retail

Head of Retail

Reporting too: Chief Commercial Officer

Reporting Line: Retail Team

About the Role

Our client has embarked on an extraordinary journey over the past eight years, experiencing rapid growth in the world of sneakers. With a perfect balance of sleek design and versatility, they've redefined what sneakers can represent-fusing refined creativity, meticulous attention to detail, and a mastery of color. More than just footwear, their products are a true style statement, designed to turn every step into a purposeful moment.

If you share a passion for creativity, design, and innovation, this could be the perfect opportunity for you.

What You'll Be Doing:

• Define and implement a global retail strategy that maximizes profitability and elevates brand positioning
• Oversee daily operations of physical stores, ensuring excellence in service, product presentation, and sales performance
• Collaborate cross-functionally with Marketing, eCommerce, Product, and Finance teams to deliver a seamless omnichannel experience
• Lead, train, and motivate the retail team to consistently achieve commercial goals
• Identify and execute store expansion opportunities, including new openings and strategic negotiations with landlords and partners
• Monitor key KPIs (sales, traffic, conversion, average ticket, profitability) and implement strategies to optimize performance
• Roll out tools and processes that boost operational efficiency and elevate the customer experience
• Ensure brand identity and values are consistently upheld across all physical retail environments
• Oversee inventory control in stores to maintain optimal stock levels and reduce shortages or overages
• Develop and maintain a customer experience strategy aligned with the brand's values and distinctiveness
• Stay ahead of industry trends, innovation, and best practices to maintain a competitive edge

Who We're Looking For:

• Master's degree in Fashion, Business, Marketing, International Trade, or related fields
• 5+ years of experience in Retail Management or as Head of Retail within international fashion, footwear, lifestyle, or cosmetics brands
• Strong leadership and stakeholder management skills
• Proficient in Microsoft Office (Excel, PowerPoint, PowerBI)
• Fluency in English required; proficiency in French is highly desirable

Why Join Our Client's Team?

• Complimentary products each season and generous staff discounts
• Hybrid work flexibility-work remotely when needed, no questions asked
• Free-flowing coffee and fresh fruit in the office
• Birthday afternoons off to celebrate
• Flexible scheduling and early Friday finishes at 2 PM
• Be part of a fast-growing, international brand with a vibrant, entrepreneurial spirit

Their Culture:

Sky Is Not the Limit - Big dreams and bold moves define their journey

Make Things Happen - Proactive, hands-on, and driven from day one

Brand Ambassadors - Every team member takes pride in being part of something bigger

Stronger Together - Collaboration, knowledge-sharing, and team spirit fuel their progress

Our client embraces diversity and is committed to building inclusive teams. All hiring decisions are based on merit, qualifications, and business needs.

Please note: Due to the high volume of applications, we apologise that we can only respond to candidates who have been shortlisted for the next stage.

If this sounds like the kind of place where you'd thrive, we'd love to hear from you