Head of Quality Standards

Site County Hall Town Norwich Salary £79,504 - £91,609 gross per annum (pro rata) Salary period Yearly Closing 30/09/:59 Interview date 14/10/2026

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

Are you a registered professional with a passion for quality and continuous improvement?

Do you believe that strong, effective approaches are key to delivering best practice and improving outcomes for the communities we serve?

We are looking for a tenacious, confident, and adaptable individual who is naturally curious and brings excellent organisational, engagement, and communication skills. You'll be comfortable working both independently and as part of a dynamic, creative, and motivated team.

This is a unique and rewarding role that operates across the entire Trust, with key responsibilities including:

Performance standards and management

Quality reporting

Clinical leadership

Collaboration with external stakeholders

Please note: This role is a 18.75 hour job share.

Main duties of the job

Plan, coordinate, and deliver a broad range of quality assurance activities

Use data and insight to provide assurance on service quality and identify improvement priorities

Support continuous improvement initiatives to enhance health outcomes, patient safety, and overall experience

Provide expert guidance and support across all departments within the Trust

Ensure the Trust can demonstrate high standards of care and provide assurance to internal and external stakeholders

You will have the authority and autonomy to:

Monitor and review the quality of services across the Trust

Intervene where necessary to protect patient care and safety

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

The NSFT Quality Team is committed to developing a robust, organisation-wide approach to total quality management, focused on improving service user experience.

In this role, you will:

Lead the development of innovative and effective systems that support the delivery of high-quality care

Drive the quality assurance and quality control agenda across all services

Monitor performance and hold Localities and services accountable for maintaining high-quality standards

Ensure that performance challenges are addressed proactively to safeguard quality, safety, and patient experience

You will work closely with the Directors for Safer Care and Quality to support delivery of Trust objectives, particularly where performance impacts on care quality and outcomes.

Person specification Qualifications

• Registered Nurse Mental Health.
• Educated to Master's Degree or equivalent.
• Leadership training. Or equivalent experience of leading a project team.
• Quality Improvement Training

Experience

• Experience of managing systems of assurance
• Experience providing training and practice facilitation
• Translating national policy / evidence into practice

Skills

• Analytical accurate report writing.

Knowledge

• Total Quality Management systems and approaches

Other

• Ability to travel.

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at .

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

EQUAL OPPORTUNITIES

Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification) We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.