Head of Quality - 6861

Job Title: Head of Quality

Contract: Full time, permanent, 35 hours per week

Salary: £69,600-£93,000 per annum (Final salary positioning will be determined by the level of relevant expertise and evidence provided during the recruitment process)

Location: Cambridge, Hybrid (2-3 days per week in Cambridge)

Help us protect what matters most - the quality and trust behind Cambridge assessments

At Cambridge University Press & Assessment we are proud of the impact our work has on learners, teachers and communities across the world. Every day millions rely on us to get things right That is why quality sits at the heart of everything we do.

About the role

This is a role with genuine reach. You will lead the Quality Management System for our International Education division - covering assessments and services delivered in more than 165 countries. You will work closely with senior leaders and teams across the organisation to ensure our processes are consistently effective, efficient and resilient and align with the ISO 9001 standard.

Key accountabilities

• Setting and delivering our quality management strategy
• Developing and maintaining the quality management system, policies, procedures and guidance used across International Education
• Managing the programme of internal quality and control audits and reporting
• Leading assurance reviews of core processes at Board level committees
• Coordinating responses to Very Serious Issues (VSIs) and supporting colleagues across the organisation to resolve these effectively
• Building capability within the team and supporting a culture where quality is genuinely understood and valued

This position is a hybrid role requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face to face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long term health condition.

About You

You will bring experience leading quality management in a complex or regulated environment - and you will be comfortable working with senior colleagues on sensitive or high risk issues. We are looking for someone who can balance expertise with empathy, and clarity with pragmatism.

You'll need

• Certified quality management auditor/internal audit lead status (ISO 9001 or similar)
• Outstanding knowledge of quality management systems and performance indicators
• Experience in managing issues effectively, identifying root causes and planning corrective actions
• Confidence in communicating with a wide range of teams and leaders
• The ability to analyse complex information and make sound, well reasoned decisions
• A steady approach under pressure and the resilience to handle challenging situations

It's a bonus if you also have:

• Knowledge and understanding of risk management and controls auditing
• Experience in assessment, education or a similar industry
• Knowledge of international regulatory considerations linked to assessment or publishing

Rewards and benefits

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 annual salary
• Green travel schemes

Ready to pursue your potential? Apply now.

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 22nd February 2026. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place w/c 2nd March & w/c 9th March 2026.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long term health condition.

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sexual identity), cultural, or social class/background.

The closing date for all applications will be 22nd February 2026.