Head of Property Care

Head of Property Care

Salary: £77,850

Location: Oldham, with hybrid working

Hours: 37 hours per week

At First Choice Homes Oldham, we're committed to providing safe, high-quality homes and services that make a real difference to our customers and communities.

We're looking for an experienced Head of Property Care to lead our responsive repairs, voids and associated Property Care services, ensuring our customers receive an efficient, safe and consistently high-quality service.

This is a significant operational leadership role with responsibility for a large and predominantly mobile workforce, service performance, financial management, supply chain delivery and continuous improvement.

Reporting to the Director of Repairs and Maintenance, you'll provide strategic and operational leadership across our Property Care services, with responsibility for responsive repairs, voids, electrical testing and key operational support functions.

You'll lead through your management team to create a high-performing, engaged and customer-focused service, ensuring resources are used effectively and services remain safe, compliant and financially sustainable.

You'll work closely with colleagues across FCHO, contractors, suppliers and external partners to improve performance, introduce new ways of working and ensure our Property Care service continues to evolve in response to the needs of our customers and organisation.

You'll:

• Lead the delivery of safe, efficient and customer-focused responsive repairs and void services.
• Provide strong leadership across Property Care, creating a high-performing, engaged and accountable workforce.
• Manage budgets, performance, resources and supply chain activity to deliver value for money.
• Drive continuous improvement, productivity and innovation, including the effective use of new technology.
• Ensure services remain compliant with all relevant statutory, regulatory and health and safety requirements.
• Develop and deliver the Property Care strategy and business plans, using performance data and customer feedback to improve services.
• Build strong relationships with customers, colleagues, contractors and partners to support joined-up service delivery.

What you'll bring

• Significant leadership experience within repairs, maintenance, property services or a similar operational environment.
• Experience leading and engaging a large or predominantly mobile workforce.
• Strong financial, commercial and performance management skills.
• A track record of improving services, productivity and customer outcomes.
• Experience managing contractors, supply chains and key stakeholder relationships.
• Strong knowledge of relevant legislation, regulation and health and safety requirements.
• Excellent communication, influencing, problem-solving and decision-making skills.
• Experience developing strategy, policies and operational procedures.

You'll also hold:

• IOSH.
• A formal building qualification.
• CIH Level 5 Diploma in Housing, or be willing to work towards this.

A full UK driving licence and access to a vehicle for work purposes is also required.

Why join FCHO?

First Choice Homes Oldham is a housing association providing safe, affordable and high-quality homes across Oldham and the surrounding areas. We own and manage more than 11,500 homes and are proud to hold the highest G1/V1 regulatory rating.

Our work is focused on providing quality homes, excellent services and thriving communities. We care deeply about our customers, colleagues and neighbourhoods and are committed to improving lives across Oldham.

This is an opportunity to lead a highly visible and important service that has a direct impact on thousands of our customers every year. You'll have the opportunity to shape how Property Care operates, improve services at scale and lead a large workforce through the next stage of our development.

What's in it for you?

• A salary of £77,850 per annum.
• A 37-hour working week with hybrid working options.
• 30 days' annual leave plus 8 bank holidays.
• Option to purchase additional annual leave.
• Defined contribution pension scheme with up to 10% employer contribution and salary exchange option.
• Death in service benefit.
• Healthcare cash plan covering dental, optical and physiotherapy treatments.
• Private health insurance.
• Employee Assistance Programme offering 24-hour confidential support.
• Doctorline, giving you and your family 24/7 GP access.
• Access to our colleague benefits platform, including retail discounts and wellbeing tools.
• Discounted gym membership.
• Professional subscriptions paid where essential for the role.
• Enhanced maternity, paternity, adoption and sick pay.
• Access to our on-site wellbeing room and café.
• Long service awards.

Inclusion and accessibility

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills, and we are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO. If you need us to make any reasonable adjustments to make your experience smoother, please let us know and we'll do all we can.

The Company

At First Choice Homes Oldham, we're all about being a community anchor organisation and making a positive difference where we work.

Our dedicated team delivers this every day through good quality, affordable homes, excellent services and thriving communities for customers living in our 11,500 homes across Oldham and surrounding boroughs.

We're a significant employer in the local area and we're ambitious to grow. We ensure colleagues enjoy working at FCHO, are developed and can build careers for successful futures.

Join us and become a part of a team passionate about providing homes we are proud of and improving lives.

Job Summary

• Location

  Oldham

• Organization

  First Choice Homes Oldham

• Job Type

  77850

• Closing Date

  16/09/2026

• Reference ID

  37117

• Documents