Head of Project Delivery

We're hiring a Head of Project Delivery - Major Projects.

Thames Water £400m+ National Infrastructure Programme Hybrid (London / South East)

Are you ready to deliver nationally significant infrastructure from concept to completion?

We're looking for a Head of Project Delivery to take on full cradle-to-grave accountability for some of Thames Water's most ambitious projects - including the Teddington Direct River Abstraction, a £400 million-plus Nationally Significant Infrastructure Project scheduled for delivery in 2033.

This is a unique opportunity to lead a significant component of Thames Water's Strategic Resource Options Programme, with accountability from initial need definition to integration into business-as-usual operations.

What you'll be doing

1. Establish and promote a proactive health, safety & environment culture across Thames Water and our service providers.
2. Achieve leading-edge performance in safe and sustainable delivery of capital projects and their subsequent operation and maintenance.
3. Deliver sustainable financial out-performance against approved budgets.
4. Manage all contract matters to achieve the best outcomes for Thames Water.
5. Develop and implement an optimized programme to meet all regulatory, statutory, and internal deadlines.
6. Deliver technical solutions that provide value for money on a capital and whole life cost basis.
7. Manage service providers to ensure performance and value for money.
8. Ensure compliance with quality systems and processes to meet standards.
9. Lead a customer-focused culture committed to service excellence.
10. Ensure positive customer interactions and quality data reporting.
11. Maintain external stakeholder relationships to protect and enhance Thames Water's reputation.
12. Lead, develop, and motivate teams, fostering a culture of accountability and continuous improvement.

This role is based at Clearwater Court, RG1 8DB, with a hybrid working pattern requiring presence on-site 3 days a week. The role is 36 hours per week, Monday to Friday. Candidates must hold a valid driving license and have access to transportation; a car allowance of £5.8k is provided.

What you should bring to the role

1. Degree-level education with additional professional or management qualifications, or equivalent experience.
2. Strong contractual knowledge of major project management and contracts.
3. Proven experience managing third-party performance.
4. Successful track record delivering large capital programmes at a senior level.
5. Experience in process improvement design and implementation.
6. Ability to implement feedback systems and communicate tough messages empathetically.
7. Experience with risk management and understanding customer trends.
8. Leadership experience across functions and in challenging situations.

What's in it for you?

1. Competitive salary from £88,000 to £110,000, depending on experience.
2. Car allowance of £5,800.
3. 26 days holiday, increasing to 30 with service, plus bank holidays.
4. Annual bonus.
5. Private medical healthcare.
6. Contributory pension scheme (up to 12%).
7. Annual personal medical assessments.
8. Access to benefits and wellbeing support.

Learn more about our benefits and perks.

Who are we?

We're the UK's largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future by supporting our communities, people, and the planet. Join us to make a difference and help us reach our goals.

Working at Thames Water

Thames Water is a diverse, rewarding place to work. We offer career growth, flexible work, and excellent benefits. Whether in call centres or labs, we seek passionate individuals eager to improve the world of water.

If you want a meaningful career that impacts millions and protects water resources, join us. We're committed to diversity and inclusion, offering support throughout the recruitment process.

In emergencies, our team rallies to support customers. Join us as an ambassador, with full training provided, to gain valuable experience and contribute to our mission.

Note: Due to high application volumes, the position may close early. Apply promptly to avoid missing out.