Head of Procurement Operations (12 month FTC)

Head of Procurement Operations (12 month FTC)

Hybrid - UK - London ( St Botolph )

May 21, 2026

Pay information not provided

Job Title: Head of Procurement Operations

Reporting to: Head of Procurement and Workplace Management

Direct Reports: 4 (2 in London and 2 in Bridgend)

Position Type: 12 month FTC, full-time - London based with 3 days per week onsite

Overview

Operations is a core function at TMHCC, ensuring smooth running of all business processes. It focuses on driving efficiency across teams.

Operations is made up of 7 functions; this role sits within Procurement and Workplace Management.

From identifying the scope of goods and services required to negotiating pricing and managing the full lifecycle of contracts and suppliers, procurement focuses on delivering value for money, leveraging market intelligence, and navigating regulatory landscapes to achieve commercial outcomes and reduce risk and complexity.

Job Purpose

The Head of Procurement Operations leads Transformation and scalable, high-performing procurement services. The role orchestrates core procurement operational processes, managing risk, legal, and analytics functions, ensuring strategic alignment, operational excellence, and regulatory compliance across the full supplier lifecycle.

Managing a team of 4, the role ensures outstanding customer service to internal stakeholders and suppliers. The team supports Enterprise-wide IT agreements through a Global Procurement service, delivering consistent, stable, high-quality IT services and cost optimization across the globe.

Key Responsibilities

• Deliver Procurement Strategy, Transformation Roadmap and Target Operating Model for TMHCC International
• Champion forward-looking procurement strategies, while maintaining regulatory compliance
• Drive service excellence and customer experience to deliver a seamless, supportive, and professional service for stakeholders and suppliers.

Leadership & Team Development

• Lead, coach, develop and manage a cross-functional team across legal, risk, operations, and analytics professionals building high performing team that meets service and quality standards
• Foster a high-performance culture promoting accountability and innovation.

Governance, Compliance & Risk

• Set, maintain, and evolve procurement policies, controls, and audit-ready documentation
• Maintain and improve operational processes and controls to ensure efficiency, scalability, and reduction of errors and cycle times
• Act as the central escalation point for operational issues to remove blockers quickly and maintain momentum across all workflows
• Monitor performance, metrics, and throughput to provide visibility of operational health and drive continuous improvement
• Collaborate with Procurement colleagues and all 2nd line functions to ensure aligned controls, smooth handovers, and strong organisational integration
• Establish and lead governance forums, KPIs, and escalation processes
• Establish and oversee supplier due diligence, onboarding, and risk monitoring
• Design and implement scalable end-to-end processes.
• Deliver scalable procurement intake and orchestration
• Own the end-to-end procurement technology roadmap and digitization
• Establish procurement data governance and analytics frameworks
• Establish reporting requirements and delivery of timely reporting and associated insights.

Stakeholder & Executive Engagement

• Support Head of Procurement in executive preparations
• Own and execute procurement communication and engagement strategy
• Lead Quarterly Business Reviews and MI delivery.

Skills and Experience Specification

• Proven success leading procurement Operations
• Exceptional planning, organisation, and prioritisation skills
• Strong project and programme delivery experience in complex regulatory environments
• Deep knowledge of Source-to-Pay technology, process design, controls, and stakeholder enablement
• ESG/sustainable procurement awareness embedded into supplier management/selection expectations
• Customer service mindset with a professional, solutions focused approach.
• Strong organisation and prioritisation to manage multiple workflows
• Attention to detail across all operational processes and controls
• Clear and effective communication with stakeholders and suppliers
• Analytical and problem solving skills to assess issues and risks
• People management and coaching to support a small team
• Process improvement skills to enhance efficiency and consistency
• Resilience and adaptability in a fast paced environment.
• Master's degree (Business/Supply Chain/Finance/Engineering or similar), coupled with transformation experience
• Professional certification desirable (e.g., CIPS/CPSM/CPIM), and PM credentials a plus.