Head of Order to Delivery

Birchwood, Warrington Hybrid Working c£60,000 - £75,000 DOE + Bonus + Car/ Allowance Our Future In Your Hands

At Haier Europe, home to Candy, Hoover and Haier, we're looking for a Head of Order to Delivery to lead our UK & Ireland order-to-delivery function. This is an opportunity to shape the customer journey, support a talented team, and work across the business to deliver excellent service and continuous improvement.

What You'll Be Doing

• Leading and developing the Order to Delivery team.
• Working collaboratively with Supply Chain, Demand Planning, Commercial and Finance teams.
• Driving improvements in customer experience, operational performance and efficiency.
• Supporting digitalisation, systems enhancements and SAP developments.
• Using data and insight to identify opportunities and inform decision-making.
• Creating an inclusive environment where people can grow, contribute and succeed.

What We're Looking For

• Experience leading teams within Order to Delivery, Customer Operations, Supply Chain, Logistics or Order Management.
• A collaborative leadership approach and a passion for developing others.
• Experience improving processes, performance and customer outcomes.
• Strong stakeholder management and communication skills.
• ERP experience, ideally SAP.
• A data-driven approach and the ability to turn insight into action.

Our Culture

• Build Trust by sharing ideas, keeping commitments and challenging respectfully.
• Zero Distance by listening actively, thinking like the customer and being inclusive.
• Entrepreneurship by focusing on results and making positive change happen.
• Agility by learning, adapting and embracing new opportunities.
• Ecosystem by working across teams, staying curious and supporting change.

Why Join Us?

You'll join a business with the strength of global brands, the freedom to make an impact, and the opportunity to help shape how we deliver for our customers and colleagues.

Our Future In Your Hands.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent.

We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.

We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

In your hands, our three superbrands - Candy, Hoover, Haier - are the innovative power behind our determination to be the number one home appliance business in the UK & Ireland. And with our shared cultural attitude of Entrepreneurship & Innovation, Zero Distance to the Customer and IoT & Ecosystem Thinking, our people know how to power our future. Our customers deserve the very best, and in your hands, you'll deliver it. With the strength of the global leader behind you, the freedom to grow your career inspiring you and the performance of our future driving you, in your hands, our business will be better because of you.