Head of Operations and Live Services (Tax, Benefits & Enterprise Operations) - HMRC - SCS1

Define and execute the multi year strategy for the Tax and Benefits Platform, aligning it with HMRC's operational and policy goals.

Drive innovation and "Big Thinking" across SAP Technology, Sovereign Cloud, and SAP S4/HANA migration and alignment.

Unify platform services across Cloud and Integration landscapes to increase speed to market while maintaining security and reliability.

Act as the accountable owner for the Enterprise Tax Management Platform (ETMP), ensuring technical services meet organisational and user needs.

Oversee platform performance, lifecycle management, patching strategies, and the security of BAU services.

Lead complex migrations and technical service designs, bridging the gap between legacy systems and modern cloud architectures.

Provide expert leadership of Live Services, ensuring high availability and robust performance for HMRC's Critical National Infrastructure, including ETMP.

Own and mature the Service Management strategy, including Service Transition and Live Operations processes.

Enforce operational governance by managing SLAs/OLAs, leading high impact incident and problem management.

Influence at Executive Committee (ExCom), Director and Senior Leadership Team levels on complex technical issues and platform strategies.

Oversee third party "Run" suppliers, ensuring contractual compliance, security audits, patching standards and business continuity exercises.

Collaborate with cross government IT leaders to shape shared standards and strategic approaches.

Lead and develop diverse teams of service managers, platform engineers and operational specialists, fostering high performance and technical excellence.

Drive alignment between Change Delivery, Techno Functional teams, Live Services and wider CDIO stakeholders to ensure seamless end to end service experiences.