Head of Operations

Head of Operations (Online Gaming)

Location: London (Hybrid)

Salary: Circa £85k DOE

Job Summary

We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets.

The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets.

This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets.

Responsibilities

• Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs
• Work closely with Regional Operations Managers to monitor and improve performance across their respective markets
• Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement
• Act as a key liaison between local teams and central functions, ensuring effective communication and execution
• Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow
• Support market entry and exit decisions by providing operational and performance insights
• Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour
• Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership)
• Ensure consistency in operational processes and customer experience across all markets
• Contribute to improving operational frameworks and efficiencies across the business
• Support budget awareness and contribute to commercial decision-making through performance insights
• Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets
• Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making
• Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience

Requirements

• Experience in online gaming, betting
• Experience in operations, commercial, or multi-market roles
• Proven ability to work in a fast-paced, dynamic environment with changing priorities
• Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding
• Experience working with data to support decision-making and performance improvement
• Strong stakeholder management and relationship-building skills across multiple teams and geographies
• Willingness and flexibility to occasionally travel across African markets when required
• Excellent written and spoken communication skills in English; French is a plus
• Experience in emerging markets or Africa is beneficial
• Exposure to digital/online business models

Personal Competencies

• Strong operational mindset with the ability to balance execution and commercial thinking
• Comfortable working in a fast-paced, evolving, and sometimes unstructured environment
• Ability to build and maintain strong relationships across distributed teams
• Adaptable and flexible, with a proactive and problem-solving approach
• Strong organisational and prioritisation skills
• Effective communicator with the ability to influence and align stakeholders
• High level of emotional intelligence and teamwork
• Ability to manage ambiguity and respond effectively to changing business needs
• Results-oriented with a focus on continuous improvement
• Entrepreneurial mindset with a willingness to take ownership and drive outcomes