Head of Operations - Hybrid, High Volume SAAS Services

Work For Scotland is seeking a Head of Operations to provide strategic and operational leadership for their core service delivery functions, including the management of a contact centre and a processing centre. This role is essential for ensuring the delivery of efficient and accurate services that meet regulatory standards. The successful candidate will lead multidisciplinary teams, set operational performance directives, and drive continuous improvement through technology and process enhancements. The position follows a hybrid working model, with expectations for office attendance based in Edinburgh.