Head of Operations - Arriva Road Transport Services (ARTS)

Head of Operations - Arriva Road Transport Services (ARTS) page is loaded Head of Operations - Arriva Road Transport Services (ARTS) Apply locations Ascot Drive Derby time type Full time posted on Posted 3 Days Ago job requisition id JR030660

Join the Arriva Road Transport Services as a Head of Operations!

Organisation; Arriva Road Transport Services

Location; Derby

Hours; Full time Monday to Friday

About Us:

Arriva Road Transport services (ARTS) is a commercial business that sits within the Arriva Rail Services portfolio within Arriva UK Trains. ARTS is a market leading rail replacement and transport solutions provider across the UK, partnering with Train Operating Companies (TOCs) and commercial businesses to provide pre planned and emergency transport for engineering works, staff and passenger movements and special events. After securing contracts with it's current customer portfolio, ARTS is looking to expand it's presence in current markets across the UK such as rail replacement, taxi operations, and special events as well as invest in the business to grow for the future.

Benefits include 25 days annual leave plus standard UK of bank holidays, pension, Arriva UK Trains Travel Pass, Cycle to Work scheme and Arriva Village retailer discount scheme.

The Role:

You will oversee the management of Transport Solutions across the Arriva UK Train Operating Companies, and external contracts. It will incorporate oversight of daily activities to ensure efficient and productive delivery to target and budget, safely and compliantly. Business planning, resourcing strategy, process improvements, budget management, target setting and tracking, stakeholder, client and supplier management.

What You'll Do:

• Business Planning, and supporting the ARTS Director in diversification & growth

• Operational Delivery, day to day business and management of supply chain and relationship management

• Ensure team overall performance & productivity are in line with delivery targets

• Safety and operator management & compliance

• Team leadership and management of operational meetings, line management of delivery teams

• Business & process improvement, review of ARTS SLA performance and improvements. Collaborate on strategies to maintain and enhance overall service levels

• Contract and relationship management of internal/external clients, including escalation of complaints

• Reporting & KPI's and data analytics to inform and drive business decisions,

• People Management, including recruitment, development sickness & absence, succession, disciplinary and recruitment processes

• Actively contribute to responses for new tender opportunities

• Drive the implementation of the ARTS digitisation roadmap

• Budget management, working with Head of Finance

Full job description is available on request

What You Bring:

• Experience of managing a Rail Replacement operation is desirable

• Proven experience and knowledge of passenger transport operations

• Management of large stakeholders internally & externally

• Experience of people management

• Experience of managing contracts to delivery targets and SLA's

• Leading others and maintaining high employee engagement

• Ability to work on multiple tasks and prioritise workload appropriately

• Analytical thinking & data interpretation

• Highly organised and ability to manage multiple priorities

• IT literacy, including Microsoft Word, Excel, Publisher, Powerpoint

Ready to start your next journey?

If you're passionate about making a difference and supporting our team, we want to hear from you!

Let's build the future together!

Due to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing may take place whilst the advert is open and will close once a successful candidate has been identified.

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

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