Head of Mission Critical Services EMEA

.Head of Mission Critical Services EMEA page is loaded Head of Mission Critical Services EMEAlocations: Dublin-Dublin-Irelandtime type: Full timeposted on: Posted Todayjob requisition id: WD What you will do The Mission Critical Services Manager - EMEA is responsible for leading the delivery, performance, and growth of mission-critical service operations across the EMEA region. This role ensures consistent, high-quality service for hyperscale, colocation, and enterprise data center customers, with a strong focus on uptime, responsiveness, and operational excellence. The role requires a proven leader with experience mobilizing, coordinating, and managing remote field engineering teams across multiple countries. How you will do it 1. Service Delivery Leadership Lead and manage mission-critical service operations across EMEA, ensuring SLA adherence and customer satisfaction. Oversee preventive and corrective maintenance, emergency response, and upgrade/retrofit programs. Ensure compliance with live-site protocols, MOP/SOP standards, and risk mitigation procedures.2. Remote Field Team Mobilization & Management Mobilize, schedule, and coordinate multi-disciplinary field teams across multiple countries. Manage remote technicians and engineers, ensuring resource availability and competency alignment. Develop cross-regional capability for rapid deployment to critical incidents.3. Customer & Stakeholder Management Act as the primary escalation point for major EMEA service events. Maintain strong relationships with hyperscalers, colocation providers, and strategic enterprise accounts. Support commercial teams in renewals and service expansion opportunities.4. Operational Governance & Performance Own operational KPIs including response times, SLA compliance, and service margins. Implement continuous improvement programs across all service operations. Standardize service delivery processes across the region.5. Technical Assurance & Quality Ensure field teams deliver high-quality work aligned with data center standards (Tier III/IV, EN50600). Oversee root-cause analysis for severe incidents, implementing corrective actions. Provide technical feedback to engineering and product teams.6. Safety, Compliance & Risk Management Champion a zero-incident safety culture across all field activities. Oversee MOP/SOP development and live-site work controls. Identify operational risks and ensure mitigation plans are in place.What we look forEssential Experience 10+ years in mission-critical services or data center operations. Proven success in managing and mobilizing remote field service teams. Strong background in mechanical, electrical, or controls/BMS systems. Experience with hyperscaler or large colocation service expectations.Technical Competencies Strong understanding of data center MEP systems. Familiarity with BMS/EPMS systems and controls logic. Knowledge of live-site protocols, MOP/SOP, and risk mitigation frameworks.Leadership Competencies Ability to lead distributed, remote teams in high-risk environments. Excellent communication and negotiation skills. Strong commercial acumen and understanding of service contracts. buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.