Head of Member Operations & AI-Driven Service

Blue Light Card is seeking an experienced Head of Member Operations to own end-to-end delivery, demand planning, vendor management, tooling, and QA. You will translate strategic priorities into actionable plans, drive continuous improvement, and embed new technologies like AI into daily operations.

You will lead from the front, coaching operational leaders, collaborating with Product, Engineering and Data, and shaping a high-performance, member-focused function within a hybrid working