Head of Member Engagement

Head of Member Engagement

Contract: 1 Year Contract

Salary: £45,000 - £53,000 + Bonus + Excellent Company Benefits

Location: Hybrid (London, N20 0FN)

Leading membership-based Association seeks a proactive and strategic Head of Member Engagement to lead and enhance their member success programme for a 12 month maternity cover. This senior, client facing role involves maximising member retention, satisfaction and engagement.

Responsibilities

• Lead and manage a team of 4 to deliver member success initiatives.
• Shape and execute the engagement strategy across all touchpoints.
• Ensure member companies receive consistent value from their membership.
• Coach team members to achieve outcomes and professional development.
• Partner with senior stakeholders to align engagement with business objectives.
• Collect and analyse member insights and reports, driving continuous improvement.

Qualifications & Experience

• 5+ years' experience in customer success, membership engagement or B2B account management.
• Experience managing or leading a small team with a focus on coaching and outcomes.
• Background in event driven environments or associations is highly desirable.
• Strategic thinker with strong commercial acumen and ability to translate insights into action.
• Excellent interpersonal and written communication skills.
• Confident, professional and comfortable engaging senior stakeholders.
• Highly organised, detail oriented and results driven.
• CRM proficiency (e.g., Hubspot or similar) and strong reporting capability.

How to Apply

Send your CV to

Company Address: 13 Carmen Court, 35 Toye Avenue, London, N20 0FN