Head of Insurance & Claims Services

The Head of Insurance & Claims Services will provide strategic and operational leadership for a large-scale claims and insurance function, overseeing the delivery of high-volume liability and motor claims services while managing significant financial, legal and reputational risk.

Leading a team of approximately 20 professionals, you will be responsible for driving service performance, continuous improvement, stakeholder engagement and operational excellence across a complex and highly visible function.

This role would suit an experienced leader with a strong background in claims operations, insurance services, legal claims management or another regulated environment where governance, risk management and customer outcomes are critical

Contract: 6 to 12 months

Payrate: £420.93 per day PAYE / £550 per day Umbrella

Location: Central London

The Head of Insurance & Claims Services will provide strategic and operational leadership for a large-scale claims and insurance function, overseeing the delivery of high-volume liability and motor claims services while managing significant financial, legal and reputational risk.

Leading a team of approximately 20 professionals, you will be responsible for driving service performance, continuous improvement, stakeholder engagement and operational excellence across a complex and highly visible function.

This role would suit an experienced leader with a strong background in claims operations, insurance services, legal claims management or another regulated environment where governance, risk management and customer outcomes are critical.

Key Responsibilities

• Leading and developing a multidisciplinary claims team of around 20 staff.
• Overseeing high-volume liability and motor claims operations.
• Driving performance through robust governance, KPIs and quality assurance frameworks.
• Managing relationships with insurers, brokers, legal partners, service providers and senior stakeholders.
• Leading transformation, service improvement and cost reduction initiatives.
• Managing supplier performance and contractual obligations.
• Providing strategic advice on claims, indemnity, insurance and organisational risk matters.
• Supporting long-term planning, policy development and service delivery improvements.

About You

We're particularly interested in hearing from professionals who can demonstrate:

• Significant leadership experience within claims handling, insurance, legal services, risk management or similarly regulated environments.
• A proven track record of leading operational teams through change and transformation.
• Strong experience managing high-volume service delivery functions.
• The ability to develop and monitor performance frameworks using data and management information.
• Excellent stakeholder management and influencing skills.
• Experience managing outsourced providers, contracts and supplier performance.
• Strong commercial awareness with an understanding of financial risk and claims exposure.
• The ability to operate effectively at both strategic and operational levels.

Desirable Experience

• Insurance, indemnity or risk management leadership experience.
• Liability and/or motor claims expertise.
• Public sector experience.
• Service redesign, transformation or organisational change leadership.

Interested?

If your background aligns with the requirements outlined above and you would be interested in discussing a potential opportunity with the Metropolitan Police Service, we'd welcome a confidential conversation.