Head of Housing Performance & Insight

Job Title: Head of Housing Performance and Insight

Post Number: 014552

Weekly Working Hours: 37

Salary Range: £56,232 to £59,377pa pro rata for hours worked plus Market Forces Supplement of £5766.20

Type of Contract: Permanent

Location: Stevenage

About the role

This is an exciting opportunity to play a pivotal role in transforming housing services at Stevenage Borough Council. We're on an ambitious journey to advance our housing service, strengthen resident engagement, and deliver outstanding outcomes for our tenants and communities. As our new Head of Housing Performance and Insight, you'll be at the heart of that transformation-driving performance, shaping strategy, and ensuring we meet the highest standards of service and regulatory excellence. If you're a strategic leader with a passion for using data, insight and innovation to improve services, this is your chance to make a visible difference in a role with real influence and impact.

What you'll be doing

• Lead the development of our housing performance and insight strategy, ensuring data drives decision making and service improvement.
• Play a central role in our improvement journey, helping us achieve our ambition of moving from a C2 to a C1 regulatory grading.
• Provide strategic advice and high quality performance reporting to senior leaders, Members and Portfolio Holders.
• Oversee governance arrangements, ensuring effective scrutiny, accountability and delivery across housing services.
• Champion a culture of continuous improvement, innovation and customer focused service design.
• Lead and develop a multidisciplinary team spanning resident engagement, housing IT systems, complaints management, data and performance and regulatory oversight.

About you

• Significant experience in housing performance, service transformation, regulatory compliance or business improvement.
• A track record of leading change and delivering measurable improvements in complex service environments.
• Strong leadership, communication and stakeholder management skills, with the ability to influence at all levels.
• Experience working collaboratively with residents, councillors, regulators and partner organisations.
• A passion for public service and a commitment to delivering excellent outcomes for local communities.

Our benefits

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• Flexible working: Available upon request, subject to operational requirements.
• Part time and Job share opportunities: All our full time vacancies are open to job share unless otherwise stated.
• Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• Holidays: 25 days holiday rising to 31 days (depending on Local Government service).
• Training: An extensive range of learning and development opportunities.
• Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues.
• Travel: Season ticket loans and discounts for public transport.
• Cycling: Cycle to Work scheme.
• Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
• Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC).
• Wellbeing: Discounted Health and Fitness membership.
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

Stevenage Borough Council is committed to Equal Opportunities for All.