Head of Growth (Sales)

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Head of Growth to drive and consolidate our business growth.

With direct reporting to our CEO, this role should integrate Sales Strategy, Business Development and Team Management skills. This role will be responsible for ensuring the successful attainment of our sales growth and commercial development in Spain.

Main responsibilities:

• Sales Growth strategy, development and leadership for Omega CRM, as part of the OmegaCRM BoD and owner of the Sales P&L
• Ensure the implementation of the sales strategy and foster growth in local market service lines, aligning with the annual business plan objectives.
• Lead, train, motivate and advise the Sales team representative involved in Growth
• Represent the company effectively with comprehensive knowledge of our offerings
• Sales coordination, ensuring increased synergies across Merkle & Dentsu service lines with the aim of driving cross-/up-sell.
• Collaborates with the EMEA Growth Officer and Salesforce Practice Members to drive successful conversion of new business opportunities in EMEA.
• Accompanying team to Pre Sales activity: sizing, approach, work plan, assessment.
• Relationship management with Salesforce commercial and partners team.
• Lead the management of assigned clients in Spain, and grow long-lasting relationships that address their needs and nurture client relationships
• Ensure the fulfillment of the objectives and the Omega-promise to the client.
• Managing the scope and expectations of new projects.
• Sale projects and drive clients under profitability management.
• Up & cross selling in assigned clients.
• Report to management on the evolution of sales objectives and customer satisfaction.
• Takes proactive measures to advocate for a work environment that embraces diversity and inclusivity, actively striving to recruit, advance, and retain a varied team of highly committed and motivated sales profiles

Required Experience

• Over 7 years of experience in Salesforce business development and significant experience in strategic sales management and go-to-market roles.
• The preferred candidate should exhibit a robust history of success in commercial and pre-sales activities, illustrating their capability to effectively secure new clients and/or enhance relationships with existing clients
• Strong business sense and industry expertise, with a Salesforce network well developed in Spain ecosystem
• A persuasive authority in the field, esteemed by business and sales leaders for their adeptness in solution-oriented selling.
• Relevant successful experience in achieving Sales objectives for large organizations and sales teams structure
• Excellent mentoring, coaching and people management skills

Skills

• Analytical Thinking. Data-driven mentality.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Strong interpersonal and relationship building skills.
• Team management skills.
• Team player skills mentality.
• Negotiation skills.
• Entrepreneurship mentality
• Exceptional communication and organizational skills.
• Fluent in English

What do we offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurant, ).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people - guided by our values: , and . We grow .