Head of Fraud Strategy and Transformation

Oopportunity to help shape strategy and drive fraud transformation

• Strong knowledge of fraud policies and regulations.

About Our Client

This Head of Fraud Strategy and Transformation is with a large organisation in the financial services industry, renowned for its commitment to innovation and excellence. The company operates globally, offering a wide range of retail banking and financial services.

Job Description

This pan-fraud role will drive forward our transformation plans in Fraud, provide succession planning and support our leadership on cross-industry initiatives where the bank have a key sponsoring role. Cutting across all fraud disciplines, this role will lead on transformation and strategy activities.

1. Lead on Fraud Transformation for Retail bank
2. Drive the design, planning, and execution of enterprise-wide transformation initiatives to enhance fraud prevention capabilities across all fraud types, ensuring alignment with evolving regulatory expectations, use of new technology, bank-wide programmes and leading industry practice.
3. Operational Oversight of the End-to-End Fraud Journey
4. Work with teams across the bank to oversee the end-to-end customer journey, track progress against SLA/KPIs and develop action plans to address any areas operating outside of tolerance. Scope covers but not limited to: payment journeys, payment blocks, fraud cases, customer exits, complaints and interactions with other banks.
5. Executive Stakeholder Management
6. Transformation Program Delivery and Oversight
7. Lead cross-functional program teams to deliver transformation roadmaps, manage dependencies, track KPIs, and embed a culture of continuous improvement, while ensuring change is effectively managed across impacted functions.

Purpose of the role

To support the Risk Function in delivering it's objective of safeguarding the bank's financial and operational stability by proactively identifying, assessing, mitigating, and monitoring risks across various business units and activities.

Accountabilities

• Development of strategic direction for risk, including the implementation of up-to-date methodologies and processes.
• Management of the risk department, including oversight of risk colleagues and their performance, implementation of risk priorities and objectives, oversight of department efficiency and effectiveness.
• Relationship management of risk stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services.
• Adherence to the Risk policy, standards and frameworks, and maintaining a robust control environment.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of the bank, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

The Successful Applicant

A successful Head of Fraud Strategy and Transformation should have:

• Proven experience in fraud management within the banking industry.
• Experience leading Fraud Transformation ideally within retail banking.
• Strong understanding of fraud regulations and policies.
• Strong leadership and strategic planning abilities.
• Expertise in fraud detection technologies and risk management frameworks.
• Knowledge of regulatory requirements affecting fraud prevention in retail banking and financial services.
• Analytical skills to assess risk trends and develop innovative solutions.
• Excellent stakeholder management and communication skills.
• A degree in finance, business, or a related field.

What's on Offer

• Competitive salary range of £150000 to £185000 per annum.
• Comprehensive benefits package, including standard perks.
• Generous holiday allowance to support work-life balance.
• Opportunity to lead transformation projects in a large organisation.
• Exposure to cutting-edge technologies in fraud prevention.