Head of Fraud

Head of Fraud

Location: London (hybrid)
Role type: Permanent Senior Leadership Team

The Opportunity

We are recruiting a Head of Fraud for a highly scaled, globally operating loyalty and digital platforms business operating at the intersection of travel, payments, data, and financial services.

This is a rare opportunity to design, build, and lead an enterprise-wide fraud capability within a complex, fast-growing, multi-entity organisation with global reach. Reporting directly to the CFO and sitting on the Senior Leadership Team, the role carries genuine executive sponsorship and strategic influence.

This is not a maintenance or compliance-only position. It is a transformational leadership mandate with ownership for setting direction, embedding accountability, and delivering a modern, intelligence-led fraud framework that supports long-term growth.

Why this role stands out

• Enterprise scale: Very high transaction volumes, multiple fraud typologies, and a diverse global partner ecosystem

• Strategic importance: Fraud is commercially embedded and central to customer trust, revenue protection, and platform integrity

• Transformation context: Rapid digital evolution and increasing sophistication of fraud threats

• Autonomy with backing: The credibility and scale of a major global group combined with the agility of a specialist business

Fraud here is not a back-office function - it is strategically critical.

The Role: Built Around Three Core Pillars 1. Strategy - Setting Enterprise Direction

• Define and lead the group-wide fraud strategy and operating model

• Establish fraud risk appetite, governance frameworks, and prioritisation

• Act as a trusted advisor to the CFO and executive leadership on current and emerging fraud threats

• Align fraud strategy with commercial growth, customer experience, and digital transformation

This pillar offers true enterprise-level influence, not narrow functional scope.

2. Operations - Delivering Fraud Management at Scale

• Own fraud prevention, detection, investigation, and response across the organisation

• Embed consistent policies and controls while allowing for business-specific risk profiles

• Lead complex, high-impact investigations in partnership with Legal, HR, Cyber, and external agencies

• Build, develop, and lead a high-performing, multi-disciplinary fraud team

This ensures the role remains outcomes-driven and operationally credible, not theoretical.

3. Analytics - Enabling Intelligence-Led Decisions

• Champion advanced fraud analytics, automation, and tooling

• Integrate fraud intelligence into platforms, products, and decision-making processes

• Shift the organisation from reactive controls to predictive, data-led fraud management

• Stay ahead of evolving digital and AI-enabled fraud threats

This pillar will strongly appeal to leaders motivated by modernising fraud capability through data.

Creating a Culture of Fraud Accountability

A core expectation of this role is to embed fraud accountability across the business, moving it from a specialist function to a shared leadership responsibility.

This includes:

• Establishing clear ownership of fraud risk at executive, leadership, and operational levels

• Embedding fraud considerations into product design, partnerships, and day-to-day decision-making

• Creating clear escalation, consequence, and accountability frameworks

• Enabling the business to proactively own fraud risk rather than rely on central intervention

What We're Looking For

• 10+ years' experience in fraud risk management, with 5+ years in a senior leadership role

• Proven success leading large-scale fraud programmes across complex, multi-entity environments

• Strong working knowledge of fraud detection technologies, investigations, and regulatory expectations (e.g. AML, KYC, data protection)

• Experience operating in high-volume, digitally enabled environments (e.g. loyalty, payments, fintech, travel, marketplaces, or consumer platforms)

• Professional certifications such as CFE, CAMS, or equivalent

• Strong executive-level communication, stakeholder management, and strategic thinking capability

Leadership Environment & Culture

This is a fast-paced, values-led organisation that prioritises:

• Accountability over hierarchy

• Progress and learning over perfection

• Collaboration across functions and geographies

The role suits leaders who are comfortable operating hands-on and strategic, enjoy transformation, and want to build capability, teams, and culture rather than simply inherit them.

Career Proposition

For the right individual, this role offers:

• Enterprise leadership credentials within a globally recognised ecosystem

• Exposure across loyalty, payments, digital platforms, and partner networks

• A strong platform for future Group-level Fraud, Risk, or Security leadership roles

• The opportunity to leave a clear, lasting legacy by shaping fraud management at scale

If you feel you have the experience and ambition to lead fraud in a complex, high-impact environment - even if you don't meet every requirement - we encourage you to apply.

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