Head of Event Support

We are Strata!

Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face 2 face experiences.

As a people-first business, we encourage ambition, support and reward. We're always listening and open to your ideas, just as we do with our clients.

Our name? It's Strata, an agency on a mission to be the very best. This means we always want to hear from the very best creative and intelligent souls who genuinely believe that every moment matters.

Job Overview

As a key member of Strata's Senior Leadership Team, the Head of Event Support is responsible for shaping and executing the strategic vision for our Event Support function. This senior-level role combines operational excellence with strong leadership, team management, and process innovation. You will ensure world class delivery across all live projects through exceptional planning, logistics, and execution.

We are seeking an experienced leader from the events industry, ideally with a background in outdoor events, expos, event structures, or brand activation, who thrives in a fast paced environment. You will champion our support capabilities internally and externally, ensuring that every delivery reflects Strata's high standards of precision, creativity, and safety.

You will lead a diverse team of event support managers, warehouse staff, and operators, fostering a culture of accountability, clarity, and collaboration. Your leadership will ensure we consistently exceed client expectations and maintain the highest levels of operational performance.

This role offers an opportunity to shape the future of event support at Strata, combining hands on leadership with strategic oversight and operational innovation. If you are a driven and detail oriented leader ready to make a lasting impact, we'd love to hear from you.

Key Responsibilities Strategic Leadership

• Set and execute the strategic direction for Event Support in alignment with Strata's overall goals.
• Collaborate with senior colleagues (including Project Managers, Account Directors, and Production Leads) to ensure operational excellence supports our creative and delivery objectives.
• Represent the Event Support function within the company, promoting its capabilities and championing best practices.

Operational Excellence

• Oversee the support management team, warehouse manager, and operator teams to ensure efficient project delivery and resource allocation.
• Manage departmental performance by tracking revenue, costs, utilisation, and efficiency, implementing strategies to optimise outcomes.
• Champion health and safety, maintaining compliance across warehouse, vehicle, and equipment operations.
• Drive continuous improvement in logistics, resource management, and support processes, integrating new technologies and best practices.

Team Leadership & Development

• Lead, mentor, and develop a high performing team, fostering collaboration, accountability, and personal growth.
• Implement training programs to strengthen support skill sets and maintain high professional standards.
• Promote a positive, inclusive, and solutions oriented workplace culture.

Additional Responsibilities

• Traffic Management: Oversee compliance with Operators Licence and DVLA regulations; manage the operational aspects of the vehicle and plant fleet.
• Supplier Management: Manage key supplier relationships, including logistics, production, and transportation partners.
• Reporting: Provide updates to the Board on operational performance, health and safety, and ongoing improvements.

Qualifications

• Proven experience in a senior support or operations role within the events industry.
• Strong leadership background with the ability to inspire and coordinate cross functional teams.
• In depth understanding of event support, logistics, and health & safety standards.
• Skilled communicator and problem solver, with exceptional attention to detail and organisation.
• Strategic thinker who thrives in a dynamic, hands on environment.

Employee Benefits

• 25 days annual leave, plus usual Bank Holidays
• Birthday day off
• Private Health Insurance
• Workplace pension scheme
• Death in service scheme
• Cycle to work scheme
• Hybrid working arrangement
• Regular social events

Upon successful completion of a 6-month probation period

Our Principles A win for the client

Client success is at the forefront of everything we do. We measure our success by the impact we make for our clients. We strive to exceed your expectations, delivering moments that matter with results that matter.

A win for the company

We believe in long term partnerships and sustainable growth. When your business prospers, so does ours. Our commitment to excellence and innovation means we're always ahead of the curve, offering you the best brand experiences.

A win for the team

Our team is the lifeblood of our agency. We celebrate diversity, promote collaboration, and foster an inclusive culture where every team member feels valued and empowered. When our team thrives, their passion and dedication is reflected in everything we deliver.

A win for you

Whether you're engaging us for your events, already fostering a career at Strata, or considering one, our goal is to create a win for you. We're dedicated to providing our employees with an enriching workplace that supports their growth and well being. For our clients, a win means achieving your objectives and making your brand shine.

A win for the planet

We are committed to making environmentally responsible choices in our work. We recognise our responsibility to minimise our impact on the planet and contribute to a sustainable future. From eco friendly event practices to conscious resource management, we aim to create events that are a win for the environment.

Diversity at Strata

At Strata, people are at the heart of who we are.

We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings.

We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered. We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive.

We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs.

Embracing diversity isn't just our goal, it's our strength, driving us towards a more inclusive future.