Head of Delivery Chapter

Overview

We're Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in.

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton and Yeovil. Talk to us about how we can best support you!

The Head of Delivery Chapter is the functional leader for delivery across Kingfisher, responsible for developing the skills of all Project and Programme practitioners and embedding best practice methodologies and ways of working. The role leads a large, multidisciplinary Delivery Chapter across Banner and Group portfolios in multiple geographies, managing resources and demand to meet their needs and ensuring alignment to overall strategy. It drives collaboration across the Technology Operating Model and continually improves delivery practice. Success will be measured through improved delivery quality and predictability, uplift in capability maturity, effective resource utilisation and increased adoption of best practice across Banners and Group.

Key Responsibilities

• Vision and Strategy: Creates and delivers the strategic and operational roadmap for the Delivery Chapter in line with Tech objectives. Leads key change initiatives to evolve delivery practices, strengthen continuous improvement, and drive a modern, adaptive delivery culture
• Delivery Standards: Accountable for the quality of the project and programme discipline, defining and embedding standards and ensuring delivery governance is consistently applied to support effective risk management, reporting and decision making
• Capability: Sets the Chapter's capability strategy, addressing gaps through upskilling, reskilling or recruitment. Builds the mindsets and behaviours needed for high performance and fosters a strong professional community through learning pathways and knowledge sharing
• Performance & Talent Management: Ensures robust performance management for Chapter members, including clear goals, regular feedback and development planning. Leads talent management and succession planning, creating development pathways within and across Chapters and supporting colleagues to realise their potential
• Coach and Advisor: Provides expert coaching and guidance to Chapter members, staying close enough to the teams to remain connected to real project and programme delivery practice, while remaining far enough removed to empower practitioners to solve problems independently
• People Allocation: Supports QBR people planning and prioritisation, in collaboration with Performance and Portfolio teams to optimise allocation across Group and Banners, including third party resources, underpinning successful delivery across Kingfisher Technology
• Build Collaborative Relationships: Accountable for driving effective communication and engagement across Banner and Group teams, ensuring resource changes or quality issues are managed collaboratively. Works closely with Product, Engineering, Architecture and Strategy & Planning to ensure cohesive delivery across the Technology Operating Model
• Budgeting: Manages Chapter-related budgets (e.g., learning and development)
• Leadership: Acts as a key member of the Kingfisher Technology Leadership Group, contributing to the overall strategic direction, cultural leadership and the ongoing evolution of the Technology Operating Model, ensuring demonstrable impact and value of the Delivery Chapter

Qualifications

• Experience of shaping, motivating and driving improvement and change within a large, complex, matrix and fast moving environment with working knowledge of improvement methodologies
• Practitioner level within Project, Programme delivery methodologies (e.g. Prince2, waterfall, Agile, Scrum, etc.)
• Broad understanding of the IT industry, markets, trends, emerging technologies, and their implications for retail organisations
• Strong financial management knowledge knowing how to balance cost versus value and manage costs accordingly.
• Talented people leader, coaching, mentoring, facilitation and teaching, whilst developing a pipeline of future talent

Our Behaviours

• Constantly improving our customer experience
• Acting with humanity and care
• Be curious
• Thriving on learning, thinking beyond the obvious
• Be inclusive
• Acting inclusively in diverse teams to achieve together
• Be agile
• Working with trust, pace and agility
• Be accountable
• Championing the plan to deliver results and growth

What we offer. Private Health Care

Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).

Kingfisher Pension Scheme

Immediate eligibility through auto enrolment. Contribute 8% to receive a max 14% from the Company.

25 Days' Holiday

25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues).

Staff Discount

20% discount at B&Q and Screwfix. Eligible after 3 months service.

Kingfisher Share Incentive Plan (SIP)

Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.

Life Assurance

4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS MP) or 1 Salary if not active member.

Bonus

Competitive bonus scheme that aligns to work level of role.

Kingfisher Share Save

Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.

Training & Development

There are so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you.

Application Process What to expect from our application process Step 1: Application

Send in your application via our Kingfisher Careers website.

Step 2: Review

A member of the Talent Acquisition team will then review your application let you know if you have progressed to the next stage of the process.

Step 3: Interview 1

You'll then have a telephone interview/one to one conversation with a recruiter.

Step 4: Interview 2

As you progress, you'll be invited to attend a face to face or virtual interview.

Step 5: Feedback

Your recruiter will be in contact with feedback and, if successful, the details of your job offer!