Head of Customer Support Ops - Hybrid Regulated FinTech

in London is seeking a Manager, Customer Support to lead and scale a high-performing, regulated operations team across Frontline, Second Line, Complaints and Disputes. You will define policy, procedures and service models to ensure compliant, customer-centered outcomes.

The role collaborates with Compliance, Risk, Product and Engineering to close the loop from customer feedback to the roadmap, while building MI and regulator reporting. Hybrid work with three office days is offered.