Head of Customer Support - eCommerce & Europe Growth

GSF Car Parts is seeking a Head of Customer Support to own the end-to-end experience for our eCommerce channels in the UK, including management of an outsourced partner for European markets. This hybrid role is based in Wolverhampton with three days in the office and two from home.

You'll lead a fast-growing function, set service standards, monitor CSAT, response times and cost-to-serve, and drive improvements across in-house and partner teams to ensure fast, expert help for trade and retail