Head of Customer Service Excellence & Ops Transformation

A leading UK bank is seeking a Head of Customer Service Excellence & Operational Optimisation. This role focuses on building a future-ready Customer Services operation through transformation and technology. You will lead operational efficiency initiatives, oversee major change programs, and engage with leadership teams to drive customer service excellence. Ideal candidates should have experience in large-scale transformations and strong leadership skills. A hybrid work model is offered, alongside a competitive salary and generous benefits package.