Head of Customer Experience - AI-Driven Global CX

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. This fully remote role demands high performance standards and accountability for quality metrics. With a focus on scaling customer services effectively, the candidate will thrive in a fast-paced, metric-driven environment, ensuring all team members deliver outstanding experiences.