Head of Customer Collaboration UKI

Job Description

We have an excellent opportunity available for an experienced supply and operations professional to make a difference at Kraft Heinz. The Head of Customer Collaboration lies within the UKI Operations team, responsible for UK, Ireland. You'll be working in a high performing team, alongside peers always trying to reach the next level. You'll be reporting into the Supply Chain Director UKI.

Leading the plan to establish industry benchmark customer service, creating customer partnerships and Joint Supply Plans by optimising product distribution, focusing on cost, on shelf availability, forecasting and supplier service levels, to support the company's overall targets will be your primary responsibility. You're constantly looking for continuous or disruptive improvement activities within the interface between our Retail and Foodservice Partners, Logistics and internal Sales teams across the region.

What you'll do:

• To lead the interface between the Kraft Heinz Supply Chain and the Commercial functions
• Establish the industry benchmark for customer service and supply chain partnership between Kraft Heinz and its Retail and Foodservice partners
• To identify ways to create supply chain enabled value creation for Kraft Heinz through understanding process improvement and collaboration with our partners, advancing our competitive advantage and achieving and maintaining supply chain and commercial alignment across the Northern Europe business
• Creating a High-Performance team of 10 Collaboration Managers and 6 Customer Service Managers across the region by for creating a strong learning and performance culture, building a strong leadership base for development throughout supply chain
• Working with our central Order Management team in India to develop the very best customer experience and process improvements to drive efficiencies for the operation and your team
• To identify new ideas for the overall logistic value chain; optimizing existing processes and support activities within the different customer business units

What you'll need:

• Prior experience in a sales and customer logistics / supply chain role would be advantageous
• Engaging and collaborative Leadership skills
• Strong understanding of the value chain
• Fluency in English is essential
• Bachelor's or Master's degree preferred

Professional attributes:

• Consumer and Customer Focus
  • You demonstrate a passion for the consumer and a genuine curiosity for the customer, thinking end to end for the total value chain
• High empathy and good listener
  • You're known for your empathy. You listen more and talk less, and therefore truly understand both your external and internal customers. You are the voice of the customer, willing to make a difference to optimise the customer experience.
• Problem solving
  • You're able to identify root causes and develop solutions. You build solutions that provide internal and customer-facing benefits
• Bias to action
  • You can demonstrate a consistent proactive approach and don't only focus on your own results, but always do what's best for the company and the customer.
• Networking skills
  • You're able to be interesting and interested in business conversations, motivating people to want to be in your network. The stronger the network you have, the more easily you can get things done. You build long-term relationships with Senior Leadership in our customers.

What we offer you

• An ambitious employer with an industry-recognised career development pathway
• A meritocratic, pay for performance approach
• A fun, collaborative office culture that celebrates good food and good times with regular events and socials
• An active network of Business Resource Groups, sponsored by leadership, that promote education, celebration, & allyship, helping to create an inclusive work environment
• Flexible and hybrid working approach, including ability to work from abroad
• Family-friendly; market leading parental leave benefits & sponsored nursery scheme

Wellbeing

• Private medical cover & Digital GP
• Comprehensive Life Assurance & Group Income Protection
• Exclusive gym discounts & cycle to work scheme
• Premium membership to Calm App
• A variety of amazing sports teams & clubs!
• 3 volunteering days per year (e.g. Soup Kitchen, Magic Breakfast)

As a Disability Confident employer, we are happy to accommodate any reasonable adjustments you may need during our screening and interview process.

Location(s)

London - The Shard

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.