Head of CRM

Head of CRM

Department: Operations

Employment Type: Full Time

Location: London, UK

Reporting To: Nima Barzin

Description

Do you want to architect the systems that power our entire revenue engine? Do you want to bridge the gap between data infrastructure and strategic decision making?

The impact you will have:

Great commercial operations are built on great systems and insights. At Elliptic, we're not just tracking revenue; we're building the infrastructure that enables our teams to combat financial crime at scale.

You'll be the steward of our customer lifecycle architecture, ensuring our GTM tech stack scales seamlessly. Working at the intersection of systems architecture and analytics, you'll maintain the technical foundation while ensuring access to the insights that drive strategic decisions across Marketing automation, Sales and Customer Success.

This isn't just CRM administration, you'll be building the connective tissue between our technical infrastructure and commercial strategy, enabling Elliptic to scale efficiently while maintaining the data quality and analytical rigor that separates best in class operations from the rest.

Key Responsibilities

Own HubSpot CRM as our central revenue system while serving as a strategic partner to sales and customer success leadership. This role combines building the technology spine of our GTM organisation with driving operational excellence in the customer lifecycle.

• Support scaling journey through continuous assessment of GTM Tech stack design and optimisations;
• Ensure the architecture for the HubSpot CRM (Sales, Service, Operations Hubs) supports our future growth;
• Execute CRM roadmap in partnership with Revenue Systems Engineer (you own config, they build);
• Ensure Governance through designing permissions, security, and system performance and ensure organisational compliance through systems documentation, ensuring CRM architecture is fit for ISO certifications;
• Troubleshoot issues and provide L2 support to revenue teams and operations associates; and
• Monitor system health, implement best practices, optimize for scalability

• Establish and maintain data quality standards across CRM, working with Marketing and RevOps associates to maintain high quality and process execution;
• Support Business Analyst to understand conversion drivers throughout customer lifecycle funnel, support the Head of RevOps and Director of CS with execution of recommendations; and
• Work closely with Revenue Systems Engineer and AI Automations team members to build improved workflows and processes.

Skills, Knowledge & Expertise

You will be a great fit here if you:

• 5+ years administrating a CRM in a RevOps or CRM Architect role
• Strong analytical skills and understand how we can tell stories with data
• Ability to bridge technical and business stakeholders, a blend of systems thinking with commercial acumen.

Our ideal candidate has:

• Familiarity with our Key GTM systems - Hubspot, N8N and Clay
• An understanding of the future of CRM utilising GenAI
• Proven experiencing scaling in SaaS or high growth start ups.

Bonus Points for:

• An interest in crypto

Job Benefits

• Hybrid working and the option to work from almost anywhere for up to 90 days per year
• £500 Remote working budget to set up your home office space

• $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development

• Holidays: 25 days of annual leave + bank holidays
• An extra day for your birthday
• Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully paid leave and leave.

• Private Health Insurance - we use Vitality!
• Full access to Spill Mental Health Support
• Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries
• £100 cryptocurrency for you!
• Cycle to Work Scheme