Head of Credit Control FTC

Credit Controller x 18 (including legal recoveries)

Contracts administrators x 6

Project leads x 2

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end to end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on site operations team working with daily with customers.

Benefits

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle to work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

We are looking for a commercially minded Head of Credit Control to be responsible for leading the credit control & contract management function, ensuring the timely collection of outstanding payments, minimising credit risk, improving cash flow and maximising revenue assurance across the business. We are looking for someone with experience in leading a large operational team and can use data and insights to drive results. The ideal candidate will be able to demonstrate their ability to work commercially across multiple products and services.

We will shortly be implementing a new ERP system, and we therefore require somebody with strong leadership, analytical & stakeholder management skills to not only lead the department but also manage and influence the people around them. This role is as much about continuous improvement as it is cash collection.

Key tasks Credit Management, Collections & Revenue

• Develop and implement effective credit control policies and procedures.
• Ensure timely collection of outstanding invoices while maintaining strong customer relationships.
• Monitor aged debt and take proactive steps to reduce overdue balances.
• Assess customer creditworthiness and set appropriate credit limits.
• Oversee the management of key accounts to ensure smooth payment processes.
• Accountable for accurate and timely contract setup.
• Review and remediate gaps in revenue and create feedback loops for any upstream issues.
• Strong influencing skills for working with peers and seniors daily.
• Key stakeholder in business change decisions.
• Analysing cross functional datasets and recommending improvement actions.
• Board and Exec level reporting on performance, insights and strategic vision.
• Lead, motivate, and develop the credit control & contract team to achieve performance targets.
• Review and agree KPI's periodically to support cashflow and revenue assurance.
• Provide & evaluate training and coaching to enhance team effectiveness.
• Foster a high performance culture focused on results and customer service.

Process Improvement & Reporting

• Lead on change impacts of implementation of a new ERP into the teams and wider business.
• Implement automation and system enhancements to improve efficiency.
• Provide regular reports to senior management on outstanding debts, risks, and cash flow forecasts.
• Work closely with the finance and sales teams to improve working capital.
• Recommend commercial based and data backed improvements to asset lending policies.
• Ensure compliance with company credit policies, legal regulations, and industry standards.
• Identify potential credit risks and take proactive measures to mitigate them.
• Manage relationships with external debt collection agencies and legal teams when necessary.

Criteria Essential

Attributes required for candidate to be considered.

Desirable

Attributes can be trained or developed.

Knowledge and Skills (what you know and what you can do) & Experience (what you have done)

• Proven experience as a Head of Credit Control.
• Strong leadership and team management skills.
• Excellent negotiation, influencing and communication abilities.
• In depth knowledge of credit risk assessment and debt recovery processes.
• Ability to work under pressure and meet deadlines.
• Experience with credit control software.
• Strong analytical and problem solving skills.

International credit risking and policy experience

• Experience in underwriting risk.
• Experience in managing relationships and data sharing with credit agencies.

Experience working with Customer Retentions teams.

Experience in Customer Service Excellence (the way you think and act).

• Degree in Finance, Accounting, Business, or related field desirable.