Head of Compliance Operations

bunq Amsterdam, North Holland, Netherlands

bunq Amsterdam, North Holland, Netherlands

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We're looking for a strategic leader who can turn vision into execution, scaling high-performing ops teams with speed and precision. With deep regulatory mastery and an AI-first mindset, you'll build compliant, automated, and user-friendly processes that unlock growth.

Overview

Take Ownership of KYC, AML, and customer due diligence (CDD) processes - from onboarding to offboarding - ensuring every approval, risk check, review, and escalation is accurate, compliant, and user-friendly. Verify the identity of every user, swiftly detect suspicious activities, and block bad actors with robust, risk-based processes. Maintain full compliance with the EU's Anti-Money Laundering Directives, Dutch financial regulations, and bunq's internal risk appetite framework. Partner with Product, Compliance, and Risk teams to design seamless flows that balance customer experience with regulatory obligations. Continuously improve controls through automation, AI, and data-driven insights to reduce manual work and scale efficiently. Strategic translation into execution - translate bunq's vision into high-impact operational processes, systems, and priorities that drive execution. Proven leadership in scaling ops teams in fast-paced environments with a high bar for ownership, speed, and quality. An AI-native mindset - identify opportunities to apply intelligent automation, using AI to unlock scale, reduce manual effort, increase compliance accuracy and customer experience.

Key Responsibilities

• Take full ownership of KYC, AML, and CDD processes from onboarding to offboarding, ensuring approvals, risk checks, reviews, and escalations are accurate, compliant, and user-friendly.
• Verify user identities, detect suspicious activities, and block bad actors using robust, risk-based processes.
• Maintain compliance with EU AML Directives, Dutch regulations, and bunq's risk appetite framework.
• Collaborate with Product, Compliance, and Risk teams to design flows balancing customer experience and regulatory obligations.
• Drive automation, AI, and data-driven improvements to reduce manual work and scale operations.
• Translate bunq's vision into executable operational processes, systems, and priorities.
• Provide proven leadership in building and scaling high-performing ops teams in fast-paced environments.
• Apply an AI-native approach to identify opportunities for intelligent automation that enhances compliance and customer experience.

Your space to perform

We give you the space and the tools you need to succeed. Join forces with great colleagues across the globe to revolutionize banking. Make a lasting impact by working on complex and exciting challenges. Hybrid setup: after 3 months in-office, work 2 days remote and 3 days in-office weekly. Digital Nomad program: work remotely 1 week per quarter after 1 year, and 3 weeks per quarter after 2 years. Bunq Academy with a €1,500 annual learning budget. MacBook provided. Delicious lunches with vegan and vegetarian options. Optional pension plan with monthly bunq contributions. Monthly allowance for phone and internet. Friday drinks and bunq-style celebrations.

Compensation and Benefits Highlights

• €100,000.00 - €150,000.00
• Health and wellbeing programs
• Wellbeing and travel support

Job details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Finance
• Industries: Banking

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