Head of Commercial Excellence UKINOR

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Country: United Kingdom, Ireland, Nordics

Job ID: 44764

Hiring Manager: Katherine Hurtig

Internal Posting Date: -

Professional Permanent Full-time Hybrid

Are you an entrepreneurial thinker? Do you want to join a dynamic team with a strong sense of purpose that thrives on finding new ways to tackle challenges? Then our Commercial, Marketing & Sales team is the right place for you: whether you're passionate about Marketing, Medical Affairs, Market Access, Commercial Excellence or Sales. We analyse the market to find out exactly what patients need, and then we provide pain treatments that improve their lives - while creating value for Grünenthal. We strive to make progress towards our vision of a world free of pain - every single day, one patient at a time. We'd love you to help us make a powerful impact on the lives of people living with pain around the globe.

What the job looks like

Each day you'll enjoy a variety of challenges, such as:

• Lead and represent the UKINOR Commercial Excellence (ComEx) team, ensuring efficient delivery of outcomes and strong alignment with the global ComEx agenda
• Challenge local strategies and act as a change agent, driving performance management and continuous commercial improvement
• Develop and implement commercial excellence strategies, leveraging deep knowledge of UKINOR healthcare systems, customer needs, and market dynamics
• Oversee field force effectiveness across UKINOR, embedding structured account planning methodologies and frameworks, ensuring consistent use of account plan templates, and driving adoption of customer and account segmentation and targeting practices
• Ensure proactive maintenance and optimisation of customer lists and CRM data, adapting processes to business needs, and enabling accurate, up-to-date information for decision-making
• Implement and track the effectiveness of segmentation and targeting efforts, linking outcomes to field performance and refining approaches through impact analysis
• Drive ROI measurement and reporting for all field force initiatives, ensuring transparency of outcomes and supporting investment decision-making
• Partner with cross-functional teams to align commercial strategies with business priorities and deliver measurable results
• Lead the Integrated Business Planning (IBP) process to connect strategy, resources, and performance delivery
• Oversee Business Intelligence and commercial analysis, ensuring actionable insights through tools such as DOMO, dashboards, and market research
• Support local teams in business development, due diligence, and market research by gathering best-in-class insights and liaising with external business partners
• Strengthen commercial capabilities across field teams and office-based roles through tailored training, coaching, and development programmes
• Drive omnichannel excellence by localising global content, managing digital platforms (CRM, websites, Sitecore, SFDC), and ensuring effective campaign execution

What you'll bring to the table

To make the most of this role and truly thrive, you should have:

• University degree in life sciences, business administration, or equivalent
• Proven track record of success and experience in pharmaceutical business environment
• Experience in commercial leadership roles in pharmaceuticals
• Knowledge of relevant national and international regulatory requirements and guidelines and pharmaceutical processes
• Experience in leading & developing people and building effective working relationships with a broad range of internal and external stakeholders
• Understanding of pharmaceutical market data and structures
• Strong understanding of the UK pharmaceutical market
• Communication skills and business acumen
• Strong ethical behaviour
• Capability to challenge status quo and established beliefs
• Capacity to influence and onboard teams across geographies
• Capacity to challenge business managers on the level of their ambition and achievements
• Forecasting skills, including patient level forecasting but also bottom-up forecast management
• Thought leadership and strategic vision of the business
• Strong Analytical skills and presentation of data
• Experience in building high performing teams and leading teams in a matrix organisation
• Strong interpersonal and intercultural skills
• Experience in leading teams in a matrix organisation

Grünenthal is a global leader in pain management and related diseases. As a science-based, privately-owned pharmaceutical company, we have a long track record of bringing innovative treatments and state-of-the-art technologies to patients worldwide. Our purpose is to change lives for the better - and innovation is our passion. We are focussing all of our activities and efforts on working towards our vision of a world free of pain.

Grünenthal is headquartered in Aachen, Germany, and has affiliates in 28 countries across Europe, Latin America and the US. Our products are available in more than 100 countries. In 2024, Grünenthal employed around 4,300 people and achieved sales of € 1.8 billion.