Head of Bank Member Compliance

About The Role

Are you a strategic compliance leader with the vision and expertise to balance governance, risk and customer experience while delivering a safe, compliant and high-performing workforce? If so, we'd be delighted to hear from you.

Head of Bank Member Compliance

This senior leadership role is responsible for defining, governing and assuring compliance across NHS Professionals, ensuring a safe and compliant workforce throughout recruitment, onboarding and in-life workforce management.

The role will work collaboratively across operations, clinical quality, HR, IT/Product and client-facing teams to establish clear compliance standards, strengthen governance and deliver a consistent, customer-focused compliance capability. A key focus will be improving the bank member journey while ensuring compliance requirements are met efficiently and effectively.

Success in this role will be measured through a compliant workforce, improved shift fill, proactive compliance outcomes, strong audit performance, reduced compliance risk and positive feedback from bank members and stakeholders.

Processes, systems and communications should be designed around clarity, low effort and a contact-by-exception approach, ensuring bank members remain available for work and compliance issues are resolved quickly and seamlessly.

Key Responsibilities

• Define and own the NHSP-wide compliance framework, policies, standards and controls.
• Establish clear governance, audit and risk management processes to ensure compliance is applied consistently across the organisation.
• Lead proactive compliance management to keep bank members shift ready and minimise avoidable restrictions.
• Act as the senior compliance lead for external bodies including the Home Office and Disclosure and Barring Service (DBS).
• Provide expert guidance on compliance requirements, regulatory changes and visa related legislation.
• Lead compliance investigations, escalations and incidents, ensuring timely resolution and effective communication.
• Drive continuous improvement through data analysis, audit findings, customer feedback and root cause investigations.
• Oversee compliance activity associated with new trust implementations, ensuring effective due diligence and operational readiness.
• Develop and deliver compliance training to ensure teams remain knowledgeable and up to date with legislative and policy changes.
• Partner with stakeholders to ensure systems, processes and communications support regulatory compliance, customer experience and operational efficiency.
• Lead, coach and develop teams, promoting accountability, expertise and a culture of continuous improvement.
• Manage governance, reporting, budgets, resources and workforce planning to maintain a resilient and high performing function.
• The role requires a strong customer first mindset, ensuring compliance processes support both organisational requirements and an excellent bank member experience.

Location

This role is based nationally. The successful candidate would be required to attend the main Hemel office as and when needed.

About The Candidate

• Significant senior leadership experience within a compliance, governance, risk or regulated operational environment.
• A strong understanding of compliance frameworks, audit requirements, regulatory standards and risk management principles.
• Proven ability to design, implement and continuously improve compliance policies, controls and governance processes across complex organisations.
• Experience of leading large scale operational and service improvement initiatives, delivering measurable outcomes and sustainable change.
• Strong stakeholder management skills, with the ability to influence and build credibility with senior leaders, external bodies and operational teams.
• Experience of managing compliance investigations, escalations and complex risk issues, ensuring appropriate resolution and organisational learning.
• The ability to use data, insight and customer feedback to identify trends, manage risk and drive continuous improvement.
• Excellent communication skills, with the ability to translate complex regulatory and compliance requirements into clear and practical guidance.
• A customer focused approach, ensuring compliance processes are designed around clarity, efficiency and positive bank member outcomes.
• Strong people leadership skills, with a proven track record of developing high performing teams and fostering a culture of accountability, collaboration and service excellence.
• The ability to balance regulatory compliance, operational efficiency and customer experience to support safe and effective shift fill.

Benefits

• Generous annual leave allowance - 27 days per year, plus bank holidays.
• A commitment to talent management & development.
• Values Star of the Month - recognition can include £100 worth of shopping vouchers.
• Pension - contribution up to 10% towards your pension under the stakeholder pension scheme.
• Life Assurance.
• Group Income Protection.
• Wellbeing Programme.
• Employee Assistance Programme.
• Employee Engagement & discounts platform.

About Us

NHS Professionals (NHSP) runs the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long term needs. Owned by the Department of Health and Social Care, we reinvest any surplus directly back into the NHS.

Equal Opportunity

NHS Professionals is committed to being an inclusive employer of choice. We are accredited as a Top Employer by the Top Employers Institute and recognized as a Sunday Times Best Place to Work. We have received the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.