Head of Account Management (Maternity Cover)

About the Role

We are seeking a dynamic Head of Account Management to lead our account management function, taking responsibility for a portfolio of £50m+ revenue across 5,000 independent dealers. Leading 4 Manager level direct reports and a wider team of 30+ Account Managers, you will drive a step change in performance, dealer engagement, and commercial impact as we evolve into a high growth, challenger automotive marketplace.

Reports To: Sales Director
Contract Type: Fixed Term Contract (12 months)
Location: Richmond UK, Hybrid

Commercial Performance & Growth

• Revenue & Retention: Deliver revenue growth, retention, and ARPD (Average Revenue per Dealer) across a large independent dealer base.
• Platform Health: Drive increased stock levels, quality of listings, and dealer engagement on the platform.
• Identify and unlock growth through:
  • Dealer segmentation (high value vs. long tail).
  • Upselling premium products (e.g., visibility packages, featured listings).
  • Improving conversion from stock sales.

Dealer Partnership Strategy

• Strategic Relationships: Build deeper, more strategic relationships with key independent dealers and buying groups.
• Consultative Selling: Shift the team towards consultative, insight led conversations (focusing on performance, pricing, stock mix, and digital presence).
• Value Positioning: Position the company as a growth partner, not just a listings platform, moving the mindset from "Here are your leads" to "Here's how you grow your business on our platform."

Leadership & Team Performance

• Team Development: Lead, coach, and develop 4 managers and the wider account management teams.
• Embed clear goals focused on:
  • Dealer activation & retention.
  • Revenue per dealer.
  • Stock upload and live listings.
  • Lead conversion.
• Drive sales discipline through robust pipeline management, structured account plans, and regular performance reviews.

Transformation & Change Leadership

• CRM Evolution: Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking, and data driven decision making.
• Billing Transition: Oversee the transition to a new billing partner, ensuring minimal dealer disruption, clear communication, and improved commercial transparency.
• Cultural Reset: Use this transformation phase as a catalyst to reset standards, behaviours, and ways of working.

Challenger Brand Mindset

• Instil a fast paced, agile, challenger culture across the team that rewards ownership, accountability, a bias for action, and a continuous test and learn approach.

Data, Insight & Performance Management

• Leverage CRM and marketplace data to identify underperforming dealers, spot growth opportunities, and drive targeted interventions.
• Build a culture where account managers use data insights to challenge dealers and recommend actions to improve their performance.

Cross Functional Collaboration

• Internal Alignment: Partner closely with all areas of the business focusing particularly on Product, Marketing, and Commercial Operations to improve the overall dealer experience.

Key Skills & Experience

• Leadership: Proven experience leading multi layered sales or account management teams.
• Preferable experience working within automotive, digital marketplaces, or high volume B2B SaaS/digital environments.
• Commercial Acumen: Track record of managing multi million pound revenue portfolios, driving customer growth, and improving retention.
• Change Management: Demonstrated experience leading teams through change (e.g., CRM implementations, billing systems, or major process transformations).
• Execution: Superb ability to balance high level strategic thinking with hands on, tactical execution.

Success Looks Like

• Tangible growth in dealer revenue, retention, and share of wallet.
• Increased stock levels and listing quality across the platform.
• Measurable improvement in dealer engagement and satisfaction.
• Successful rollout and full team adoption of the new CRM and billing platforms.
• A highly visible shift to a high performance, challenger sales culture.
• Stronger positioning of the company as a trusted, consultative dealer growth partner.

Perks & Benefits

• Financials
  • Annual bonus scheme or commission plans for the Commercial team.
  • Matching pension contribution: contribute 6%, we put in 9%, up to 15% of base salary.
  • Quarterly value led awards with generous cash prizes.
  • Referral Bonus: Recommend a colleague, receive £2,000.
• Work Life
  • 25 days of holiday plus bank holidays.
  • Hybrid role, two days a week based in Richmond office.
  • Family Enhanced leave after 6 months of service: Maternity/Pregnant Parent Leave - 20 weeks at 100% pay; Paternity/Non birth Parent Leave - 12 weeks at 100% pay.
  • Volunteer Days: 2 days a year to help out wherever matters to you.
• Health & Peace of Mind
  • AXA Private Healthcare: High level coverage for you, partners, and dependents, including pre existing conditions.
  • Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
  • Private GP: 24/7 digital access via
  • Income Protection: 13 weeks of sick pay; long term illness cover with Canada Life.
  • Life Assurance: 4 basic salary covered by Unum.
  • Specialist Support: Free counseling and menopause/fertility support via Peppy.
• Your Growth
  • Learning budget and continuous development opportunities. Every manager has a dedicated budget for role specific development.
• The Extras
  • Choice of a MacBook or Windows laptop.
  • : Discounts at over 30,000 retailers and entertainment venues.
  • Annual conference with top tier industry guest speakers.
  • Social events: Summer bash, annual festive party, and more.
  • Free food & drinks in the office.
  • Brentford FC partnership: opportunities for tickets and special events.

Diversity & Inclusion at Cazoo & MOTORS

A diverse and inclusive team drives creativity and makes both our brands stronger. We are committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join, you can be you!