Head Concierge

Salary: Highly competitive with great benefits

Benefits

• Salary: Highly competitive with great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental productivity & service incentive scheme
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

Responsibilities

• Leading, inspiring, and developing the concierge team to deliver outstanding guest experiences
• Providing expert local knowledge and personalised recommendations
• Building strong relationships with guests, partners, and local businesses
• Managing guest requests with professionalism, efficiency, and warmth
• Ensuring the highest standards of service are consistently achieved

Qualifications

• Previous experience in a Concierge leadership role within a hotel environment
• Strong knowledge of London and its attractions, dining, and events
• Exceptional communication and interpersonal skills
• A passion for delivering personalised guest service
• Leadership skills with the ability to motivate and develop a team