Hard Services Manager

Hard Services Manager

Location: Wembley, LondonContract: PermanentSalary: £65,000 - £70,000 (dependant on experience) + travel Allowance + Flexible Benefits

Summary

We have an exciting opportunity for a Hard Services Manager to take full ownership of technical service delivery at one of the UK's most iconic venues.

This is a high-profile, client-facing role where you'll lead from the front, ensuring the highest standards of engineering excellence, compliance, and customer experience across a complex, live environment.

You'll play a key role in driving performance, developing your team, and identifying innovative solutions that enhance service delivery and support the long-term success of the contract. With major events forming part of the environment, this role offers a unique opportunity to operate at the heart of a world-class venue.

Some of the key deliverables in this role will include:

• Leading the on-site engineering team to deliver exceptional technical service standards across all M&E systems
• Monitoring performance, driving continuous improvement, and taking corrective action where required
• Acting as the technical authority on site, providing guidance, support, and solutions to complex issues
• Identifying and delivering additional works opportunities, including producing quotations and proposals
• Driving energy efficiency and sustainability initiatives across the contract
• Ensuring full compliance with statutory regulations, company policies, and safe systems of work
• Supporting the planning and delivery of major stadium events, ensuring maximum system uptime
• Developing team capability through coaching, training plans, and strong leadership
• Building strong client relationships and acting as a trusted advisor on technical matters

What we're looking for:

This is a fantastic opportunity for an experienced and inspiring technical leader who thrives in a high-profile, fast-paced environment.

We're looking for someone who:

• Has a strong background in managing M&E services within a critical or complex environment
• Demonstrates proven leadership, with the ability to motivate, develop, and performance manage engineering teams
• Is technically strong across electrical and/or mechanical building services systems
• Has a strong understanding of compliance, statutory regulations, and safe systems of work (PTW, RAMS, SOPs, EOPs)
• Is confident in client engagement and able to build long-term, trusted relationships
• Has experience identifying and delivering additional works and value-add opportunities
• Remains calm and effective under pressure, particularly in live or event-driven environments
• Holds relevant technical qualifications (essential)

Benefits:

We're always evolving our benefits to ensure we attract and retain great people. Some of what you can expect includes:

• Travel Allowance
• 25 Days Holiday + Bank Holidays (with Buy/Sell option)
• Pension with up to 8% employer contribution
• Private Medical Insurance
• Life Assurance
• Personal Wellbeing and Volunteer Days
• Employee Assistance Programme (24/7 support, counselling, legal advice)
• Flexible benefits including Dental Insurance, Gym Membership, Travel Insurance, and Cycle to Work scheme
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)

Next Steps:

As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.