Hard Services Facilities Manager

Hours: Full Time - 40 hours - Monday to Friday

Creating and maintaining great places to live and work delivered by excellent people who care

Purpose of Role

We are seeking an experienced Hard Services Facilities Manager to lead the delivery of maintenance and compliance across a portfolio of commercial & retail spaces situated within the Transport for London (TfL) estate.

Job Description

This role is part of the TfL Commercial Development Contract, which covers a wide range of tenanted retail units embedded within London Underground stations. The focus is on ensuring safe, compliant, and efficient management of core infrastructure and services across a high-footfall, fast-paced environment. This is an exciting opportunity to join a flagship public-sector contract with a leading FM provider-offering autonomy, complexity, and the opportunity to make a visible difference across one of London's most recognisable estates.

Responsibilities

• Take full ownership of hard FM services for retail units and public-facing spaces across multiple Underground stations.
• Lead planned and reactive maintenance activity, minimising disruption and maintaining tenant satisfaction.
• Manage engineering and general maintenance contractors
• Ensure full statutory compliance, including RAMS review, permit-to-work systems, site audits, and technical inspections.
• Provide costings and manage minor works projects (typically up to £15k), including proposal and delivery oversight.
• Monitor and report on contract performance, spend, and KPIs.
• Act as escalation point for any urgent facilities-related issues - including one week in five on-call cover.
• Build and maintain strong relationships with key stakeholders including TfL, commercial tenants, and internal teams.

Essential Qualifications/Skills

• Proven experience as a Hard Services Facilities Manager, ideally within transport, retail, or public-sector environments.
• Good technical knowledge of M&E systems, plant, infrastructure, and building compliance (SFG20)
• Strong contractor management.
• Excellent understanding of statutory compliance and health & safety (IOSH or NEBOSH preferred).
• Confident managing works in busy, operational environments with strict access and safety controls.
• Comfortable being on a shared out-of-hours escalation rota (1 in 5 weeks).

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities - experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders - and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.