Hands-on Technical Product Manager, Media & Live Streaming

Technical Product Manager

We are looking for a hands on Technical Product Manager to lead and deliver media, streaming, and broadcast solutions within a fast paced social agency environment. This role blends product ownership, live technical delivery, and client facing leadership, with direct responsibility for platforms including our Media Asset Management (MAM) system and Digital Media Hub.

Unlike a purely strategic product role, this position requires someone who is technically confident in the detail-able to support on site technical setups, troubleshoot remote and live streaming workflows, and step in during high pressure live events and working with multiple stakeholders.

Key Responsibilities

• Ensure equipment is fit for purpose, well maintained, and appropriate for both on site and remote delivery models.
• Own supplier relationships across technical suppliers, ensuring maximum efficiency and innovation.
• Support group working on how we integrate AI into our workflows.
• Clearly communicate complex technical concepts to non technical stakeholders, building confidence and trust in delivery.
• Attend client meetings, on site events and live productions and manage the integration and workflow with other stakeholders as required.
• Manage technical suppliers, freelancers, and partners where specialist support is required from ingest to delivery.
• Own the end to end product lifecycle for the Media Asset Management (MAM) system, ensuring it supports agency production, post production, and client delivery workflows.
• Lead the ongoing development, optimisation, and stability of the third party Digital Media Hub.
• Define product roadmaps, technical requirements, and priorities in collaboration with Production and Client Services teams.
• Act as the ultimate escalation point for platform related issues impacting live delivery or client experience.
• Provide hands on technical support for remote live streaming events, including setup, management and distribution of live video streams to social media channels and online video platforms.
• Design, document, and continually improve live streaming workflows that can be reliably executed at scale.
• Remote production experience including development and distribution of remote feeds including vision mixing.
• Support production team with equipment requirements including camera kit and on event production office setup, manage equipment audit.

Key Skills and Knowledge

• Understanding of streaming technologies and content delivery networks.
• Strong knowledge in Adobe Creative Suite.
• Knowledge of cloud based streaming architectures, encoding workflows, and monitoring tools.
• Digital video distribution network expertise.
• Video compression knowledge.
• Media Asset Management experience.
• Experience liaising with internal and external stakeholders when resolving technical issues.
• Strong understanding of working with Windows and Mac operating systems.
• TCP/IP technologies, networks and protocols.
• Experience working in a production or digital agency.
• Calm, decisive, and solutions focused during live events.
• Comfortable switching between strategic thinking and hands on technical execution.

Benefits

• Dynamic working: keep that work life harmony in check, we're flexible on where and when you work.
• Private medical insurance: keep you fighting fit and give you and your family peace of mind.
• Income protection: we know it feels good to be covered, just in case.
• Calm Subscription: now more than ever, it's important to mind your mind.
• 25 days annual leave: this increases to 27 days after three years with us, and then increases every subsequent year up to a max of 30 days.
• Christmas closure: no need to save holiday days for the Christmas closure period. It's on us.
• Birthdays off: one extra day to celebrate your big day.
• Summer hours: between June and Aug we finish at 15.00 every Friday.
• Online coaching and mental health support: unlimited via OpenUp.
• Remote working: work abroad for up to one month a year.
• Performance & salary: reviewed twice a year for everyone.

Finally, we're proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.