Guest Services Specialist - Warm Check-ins & Great Stays

Eclipse Hotels Group is seeking a Guest Services Agent for their Holiday Inn Express in Norwich. In this role, you will ensure that guests receive a warm welcome and smooth check-in and check-out experiences. The ideal candidate will have experience in hotel front office roles, exceptional customer service skills, and the ability to build rapport with guests. Responsibilities include managing the reception desk and handling reservations. This is an excellent opportunity to join a dedicated team in a dynamic environment.