Guest Services Host NEW Rapport Posted today £31,417 per year Manchester Reception/Concierge

We're looking for an experienced Guest Service Host to join our outstanding Rapport team in Dublin. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global-alignment project while delivering an exceptional, hotel-inspired service experience to all key stakeholders.

You'll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you'll be a vital presence on-site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day-to-day challenges that arise.

Contract type: Full-time, Permanent

Hours: 40 per week (Monday-Friday; 8 AM - 5 PM, with flexibility for overtime as per business needs)

Salary:£31,417 per annum

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! We are moving into a brand-new building in the up-and-coming area of Manchester known as Noma. The office is conveniently located close to transport links, particularly Victoria Station, and offers excellent on-site amenities, including a gym and a restaurant where team members will be able to enjoy free lunch each day.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

• Working alongside the team to manage the switchboard at all times.
• Being involved in staff events from the social aspect to planning and implementing with the office leadership team.
• Booking and supporting all meetings and events, using our own booking and visitor management systems.
• Meeting and greeting all guests who visit our office.
• Liaising with the catering team regarding all meeting hospitality.
• Supporting local office team with ad hoc administrative duties.

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have at least one year of experience in a similar role within a fast paced and dynamic establishment (e.g., five star hotel or corporate environment).
• Be proactive, reliable, and flexible.
• Continuously learn and provide support to immediate and the wider teams.
• Adhere to company policies and procedures.
• Look for opportunities for improvement and enhancement of our services.
• Be effective communicator and team player.
• Strong computer knowledge.

Rapport Guest Services is a multi award winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at .