Guest Services Host - Dublin NEW Rapport Posted today Competitive Dublin Reception/Concierge

We're looking for an experienced Guest Service Host to join our outstanding Rapport team in Dublin. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global alignment project while delivering an exceptional, hotel inspired service experience to all key stakeholders. You'll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you'll be a vital presence on site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day to day challenges that arise.

Type of contract: Full time, Permanent

Hours: 40 per week (Monday Friday; 8 AM to 5.30 PM, with flexibility for overtime as per business needs)

• Financial Freedom: Enjoy exclusive high street discounts and wellbeing benefits just one click away with Unlock, our benefits platform!
• Transportation Benefits: We offer tax saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
• Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
• Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

• Working alongside the team to manage the switchboard at all times.
• Being involved in staff events from the social aspect to planning and implementing with the office leadership team.
• Booking and supporting all meetings and events, using our own booking and visitor management systems.
• Liaising with the catering team regarding all meeting hospitality.
• Supporting local office team with ad hoc administrative duties.
• Supporting with access pass control and implementation.

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have at least one year of experience in a similar role within a fast paced and dynamic establishment (e.g., five star hotel or corporate environment).
• Be proactive, reliable, and flexible.
• Continuously learn and provide support to immediate and the wider teams.
• Adhere to company policies and procedures.
• Look for opportunities for improvement and enhancement of our services.
• Be effective communicator and team player.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.