Guest Service Manager (F&B - Flexible Contract)

Aloft Birmingham Eastside & The Eastside Rooms is a Disability Confident Employer.

• Hotel discounts portfolio wide - staff rates and up to 50% discount on food & beverage and spa
• Subsidised meals on duty
• Paid breaks
• Financial contribution towards childcare from day 1 of employment
• Annual wellbeing allowance up to £350 from 12 months service
• A minimum of 30 days holiday (pro rata for part time and condensed hours working patterns)
• Salary Sacrifice Schemes - Holiday purchase scheme and Cycle to work scheme.
• Wagestream - stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Company sick pay - giving you piece of mind when you need it the most
• Annual reviews for salary and employee benefits
• A genuine commitment to your personal and professional growth through our excellent Learning & Development offerings
• Regular recognition of your contribution, including team appreciation days and events, quarterly and annual awards and on-the-spot rewards via our online recognition platform

The Guest Service Manager plays a pivotal role in ensuring exceptional guest experiences across all areas of the hotel, including reception, restaurant, and bar. As a hands on leader, you will oversee daily operations, support and mentor team members, and ensure the smooth running of all guest facing services while upholding Aloft brand standards.

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you would like to discuss this in more detail, please feel free to reach out to our HR team by phone () or email.