Guest Service Assistant

£10.85 to £12.71 per hour, Competitive pay, retention bonus and other benefits

Contract Type: Permanent

Disability Confident: No

Closing Date: 25/06/2026

About this job

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction free experience through the day and night.

You'll also create a warm atmosphere that makes our guests feel at home in any location.

Responsibilities

Be the warm welcome that kicks off a memorable guest experience; encourage guests to partake in our Le Club loyalty program; take and manage guest bookings, up selling opportunities and inform them about ways to improve their stay; handle cash and credit transaction; start every stay right by swiftly checking guests in and out.

• Take IDs and hand out room keys.
• Record and act on their preferences, handle their messages, requests, questions and concerns; be a trusted contact for all guests.
• Help them with anything from bill issues to local knowledge and loop in management when necessary.
• Help with washing up and other kitchen duties when needed; recommend food and drink and help keep service on track and up to standard.
• Serve food and drink; stay safe all the time.
• Follow safety procedures, report all incidents, wear protective gear as needed; take pride in appearance and act as a brand ambassador; know events and activities on the day's schedule; jump into other ad hoc duties when colleagues need help.

Qualifications

Excellent customer service skills.

Hospitality experience advantageous.

Must speak fluent English.

Benefits

Service based annual leave (increasing up to a maximum of 5 extra days).

Employee & Friends/Family discounted rates at Heeton operated hotels; Life Assurance, Income Protection and Employee Assistance Programme.

Referral scheme; numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more.

Heeton rewards, fantastic career potential with one of the UK's fast growing hotel operators; retention bonus on completion of 3 and 6 month service.

Exclusive access to employee recognition & reward scheme.

Location

City Centre Liverpool boasts an excellent location in the heart of Liverpool's city centre.

Just 1,650 feet from Liverpool ONE Shopping Centre, a 15 minute walk from Lime Street Railway Station.

Tate Liverpool and The Beatles Story are a 15 minute walk away.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required.