Guest Engagement - Seasonal Steward

£12.81 per hour

(£8.30 for 16-17 year olds, £10.95 for 18-20 year olds)

We're looking for enthusiastic and friendly individuals to join our Guest Engagement Team as Seasonal Stewards for the summer season - helping us inspire wonder through our vibrant programme of activities, workshops and our exciting Dinosaurs Return summer programme.

As an educational charity, the Eden Project is inspiring wonder, hope and positive action for the planet by reconnecting people with the natural world. As a Seasonal Steward, you'll play a key part in bringing that mission to life for every guest.

With hundreds of thousands of guests each year, this is a lively and varied role where you'll help create memorable moments across the site - from welcoming guests at our entrances, to supporting seasonal programmes such as Dinosaurs Return, to preparing and delivering activities that spark curiosity and joy. You'll also have the unique opportunity to host the Rainforest Biome's Lookout Experience, guiding guests 100ft above the forest floor to one of the most breath taking viewpoints at Eden.

Our Stewards are essential to the daily running of Eden and providing a unique and exceptional experience for all guests. You'll help manage the flow of guests, host interactive experiences, support the wider site team and ensure health and safety is always a priority.

We're looking for people who:

• Are passionate about conservation, the environment, and sharing stories that inspire
• Bring warmth, energy, and a strong team spirit
• Enjoy helping to organise and facilitate engaging activities and workshops

If that sounds like you, we'd love to hear from you - come help us create moments of wonder this summer, including bringing prehistoric adventures to life as part of Dinosaurs Return.

Benefits

• Training opportunities
• 30 days annual leave (pro rata)
• Employee Discount
• Free entry to Eden and Heligan for family and friends
• Access to UNUM platform for wellbeing support
• Free Parking

Contract Details

Seasonal, fixed term until 6 September 2026. Immediate start available.

Job Description

Job title: Steward

Department: Guest Engagement Team

Job Family Definition

Roles within the Operations, Services and Experience job family focus upon the Eden experience, providing world class services, activities, engagement and events, which engage, inspire and entertain, thus enhancing individuals understanding, experience, skills and enjoyment.

Role Purpose

To develop skills and inspire you with the Eden passion required to put the guest first and deliver a world class experience. The role of the Steward is to enhance the visitors' experience through conversation as well as acting in support capacity to ensure the smooth running of site. Good interpersonal skills are required to ensure that nobody leaves Eden without 'getting it'. The team will ensure a one team working and a sharing of skills and knowledge, whilst enhancing and protecting the Eden ethos and educational experience.

Key Accountabilities

• Greeting each guest with eye contact, a smile and 'hello', and maximizing opportunities for conversation.
• Have a clear understanding of Eden's aims and ethos, site layout and highlights, and communicate that with our guests.
• Work with leadership and colleagues in ensuring that everyone supports each other seamlessly and that the best possible guest experience is delivered; from arrival to departure. Variety is at the heart of the role and with the appropriate training and support you may be required to work with the facilitators, hospitality and events, and car parking teams according to business need.
• Champion inclusivity and accessibility. Issuing and monitoring of access equipment and proactively offering services, as appropriate, to our guests.
• Ensure that areas of work are always clean and tidy. Be able to put yourself in the guests' shoes and act as the supporting eyes and ears of the site and raise concerns if it is felt that our guests' expectations are not being met.
• Assist every guest with their H&S and welfare in mind. Working with the team and leadership to ensure that concerns, problems, lost and vulnerable persons, and first aid incidents are dealt with swiftly and appropriately. Also able to quickly and effectively respond to fire and emergency situations.
• Patrol guest facing areas to make sure routes and fire exits remain clear and free from obstruction; marshalling; managing queues and the flow of guests in areas with the potential for build up.

Demands of the Role

Relevant training or qualifications in customer service (NVQ). First Aid at Work and Health and Safety training at a minimum level 2. Presentation skills or training desirable.

ICT literate with a basic working knowledge of Microsoft Office applications. The ability to work with others and on your own to learn Eden's aims and ambitions as well as current themes for the working day.

Decision making

Make day to day decisions with the Team Leaders in order to ensure that the daily delivery is seamless. Any complex, business critical decision making will be escalated to the Duty Manager.

People & asset management

Strong character, team player and a 'can do' attitude. No direct people or asset management is applicable for this role.

Communication & visitor experience

Communicate well at all levels with the ability to feed back to the Steward Team when needed. Positively champion and promote the visitor experience through all aspects of your role. Provide the highest level of support to the team.

Operational environment

This role is an operational and active role. It is based on site in a visitor facing environment at all times. In order to meet operational site needs you will be required to work weekends and some evenings during the seasonal programmes.