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Guerlain Beauty Consultant

Posted 2 hours 55 minutes ago by LVMH Group

Permanent

Full Time

Other

Midlothian, Edinburgh, United Kingdom, EH120

Job Description

Job responsibilities

MAIN RESPONSIBILITIES

SALES

To pro actively sell Guerlain products and provide a luxury standard of service to customers
To be aware of and achieve or exceed sales targets, as set by your line manager
To pro actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

SERVICE

To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
Demonstrate products on clients by means of flash make overs and confidently explain the benefits of each product
To initiate contact with customers and welcome them both at the counter and through traffic stopping
To identify, understand and reformulate the client needs
To develop personal relationships with clients and to gain loyalty
To educate clients on Guerlain products and the brand

KPI: To achieve target for Mystery Shopping

GENERAL

To participate in merchandise management and ensure that it is in line with Corporate guidelines
To monitor stock levels, report any issues to the Counter Manager and ensure that there are sufficient levels
To conduct all assigned operational and administrative tasks
To be a Guerlain brand ambassador and representative at all times
To adhere to all Company procedures and policies, as outlined in the employee handbook
To build relationships with store management and adhere to all store policies and procedures
To carry out any additional duties as directed by the management team

Profile

POSITION WITHIN THE TEAM

Reports to: Business / Account Manager

CONTACTS AND RELATIONSHIPS

Internal: Counter team, Area Managers, Retail Managers, RMA's

PERSON SPECIFICATION

In order to be successful in this role, you will be:

Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
Self confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers' needs.
Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.