Growth and Customer Success Manager - £65k + Uncapped commission

Growth and Customer Success Manager

Location: Slough, hybrid working with two office days per week
Salary: £65,000 plus uncapped commission
Type: Permanent, full time

We are looking for a Growth and Customer Success Manager to manage new business sales alongside existing customer relationships.

The role will involve building a pipeline, closing new opportunities and ensuring customers continue to adopt, renew and expand their use of the platform.

Key Responsibilities

• Generate, qualify and close new B2B SaaS opportunities
• Build and manage a sales pipeline
• Run discovery calls, product demonstrations and commercial negotiations
• Manage customer adoption, retention, renewals and account growth
• Deliver regular customer reviews focused on value, ROI and cost savings
• Identify opportunities to expand existing accounts
• Gather customer feedback and support product development
• Contribute to go to market messaging and customer-focused content

• B2B SaaS sales and account management experience
• Experience selling into manufacturing, industrial or supply chain businesses
• Understanding of spare parts, OEMs, aftersales, MRO or BoMs
• Experience closing new business and growing existing accounts
• Ability to translate technical solutions into clear commercial value
• Strong relationship management and stakeholder engagement skills
• Understanding of modern software marketing tools and customer personas
• General understanding of AI technologies within a B2B SaaS environment