Group Operations Executive (French speaking)

Amazing opportunity for a French Speaking Operations Executive to join a friendly team in London. We are looking for Good Knowledge of the UK as a destination and fluency in English and a second language (French) . You will be responsible for quoting and operating incoming travel groups to the UK, and to confirm all services required in good time.

Job Purpose:

To work closely with senior operators in order to develop and grow incoming groups
Quote & Operate groups in a successful, profitable and professional manner

Job Specification:

To Maintain good relations with all clients and suppliers at all times
To Respond to requests from clients accurately and in a timely manner
Follow up of quotation sent out in order to convert requests into confirmed bookings
Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)
Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies
Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory
Follow up with client after travel to ensure maximum satisfaction
Minimise accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems
Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately (TourPlan)

Candidate Specification:

Requirements:

Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
Exceptional customer service and result driven
Ability to work under pressure
Highly accurate with an excellent attention to detail
Fluency in English
Fluency in French
Ability to make decisions and to work on own initiative

Desirable:

Fluency in any other European language
Experience within the inbound tourism industry in the UK and Ireland

The Package:
Salary range £27-28k+ pa dependent on experience. Opportunity for hybrid working after 6 month probationary period. Plus other excellent benefits also.

Interested?
If you are keen to be considered for this fantastic role and feel you meet the desired requirements please submit your CV via the Apply button online or send your CV directly to .