Graduate IT Service, Systems & Business Support Specialist

Graduate IT Service, Systems & Business Support Specialist

• Ballincollig, Cork, Ireland
• Full time

Who We Are

We are the pet supplier in Europe with more than 15,000 employees, over 2,700 stores and pet salons, and a constantly growing digital world. But we are not satisfied yet, because we want to make the life of pets and humans easier, better and happier every day. Driven by our vision "Happier Pets. Happier People," we are creating a unique pet ecosystem that combines online and brick and mortar stores, digital services, data based solutions and state of the art logistics. To do this, we need ambition.

Skills and attributes

• Computer Science
• Data Analysis
• SAP
• IT Support
• IT

Description

Graduate IT Service, Systems & Business Support Specialist

Location: Maxi Zoo Head Office (Ballincollig Co. Cork) with support to 34 retail stores
Department: IT & Finance
Employment Type: Full-time, Graduate Opportunity

Are you a recent graduate looking to start your career in IT, business systems, or data/reporting? We are offering an exciting opportunity to join our team as a Graduate IT Service, Systems & Business Support Specialist, a role designed to help you grow your skills, gain hands on experience, and build a strong foundation for your career.

We also offer additional educational support, including funded courses and continuous learning opportunities aligned to your development plan.

What You Will Do IT Service & Systems Support

• Act as a point of contact for IT users across Head Office and 34 retail stores.
• Support IT service requests in collaboration with Group IT.
• Learn how to manage user onboarding, access rights, device setup, and IT procurement.
• Support IT installations, store system setups, and ongoing process improvements.
• Assist with IT requirements for store openings, refurbishments, relocations, and closures.
• Help maintain documentation for IT systems and support procedures.
• Learn to monitor, troubleshoot, and escalates incidents with external partners.
• Contribute to identifying recurring issues and supporting long term solutions.
• Assist with cost tracking and budgeting for IT equipment and services.
• Support SLA and KPI reporting, user satisfaction reviews, and service performance checks.

Finance, Reporting & Business Systems Support

• Work closely with the Finance team to support business and performance reporting.
• Assist with sales, margin, stock, and store performance reporting.
• Learn how data flows between retail systems and finance platforms and help with reconciliations.
• Provide backup support for management and performance reporting processes.
• Develop SAP skills through guided tasks such as data extraction, account checks, and variance review.
• Support budgeting, forecasting, and financial analysis cycles.
• Help improve reporting accuracy and automation through better use of systems.
• Work with both IT and Finance to ensure business systems meet operational and reporting needs.

What We Are Looking For

• Recent graduate with a qualification in IT, Business Information Systems, Accounting & IT, Computer Science, or a related field.
• Availability to travel to the stores across Ireland periodically for random regular checks and for troubleshooting if necessary.
• Interest in IT support, data analysis, business systems, or finance operations.
• Strong Excel skills and a willingness to develop advanced data handling experience.
• Interest or experience with ERP systems (SAP is a bonus, but not required, training provided).
• Curiosity about how sales, stock, and operational systems connect to business performance.
• Strong customer focus and communication skills, with the ability to support technical and non technical users.
• Problem solving mindset with attention to detail and a willingness to learn.
• Organised, reliable, and eager to grow across multiple business critical areas.

What We Offer

• Additional educational support, including:
• Funded courses
• Continuous learning and development opportunities
• Hands on experience across IT, Finance, and Retail Operations
• Mentorship and structured training during your first year
• A supportive environment where you can grow at your own pace
• Exposure to a variety of systems, tools, and real business challenges
• Career progression pathways into IT, business systems, data analytics, or finance support roles
• An opportunity to grow with Europe's biggest pet retailer
• Hybrid office arrangements
• Employee Assistance Programme
• Employee Discount - up to 40% staff discount and 20% off in our salons.
• Educational Support
• Paid maternity and paternity leave, annual leave & sick leave.
• Free onsite parking

Paid Time-Off for Vacation and Sick Days

Free onsite tea/coffee

EAP (Employee Assistance Programme)

Staff Discounts

Opportunities for Advancement

Work/Life Balance

Employee Recognition

Employee Referral Bonus

Cycle to Work Scheme

Maternity Leave & Pay

Paternity Leave & Pay

Maxi Zoo Ireland is an Equal Opportunity Employer