GP Receptionist

Job Details

• Location: Primarily at Crofton Health Centre with occasional work at Sharlston branch.
• Hours: Part-time, 32 hours per week, Monday to Friday, 8:00-18:30, with a specific schedule.
• Reports to: Administration Manager and Senior Receptionist.

Job responsibilities

• Answer all calls promptly and direct callers to the correct service following practice protocol.
• Receive patients consulting with members of the practice team and direct them to the appropriate health care professional.
• Process appointment requests from patients by telephone and in person.
• Deal with visit requests.
• Process repeat prescription requests following practice guidelines.
• Promote services to patients.
• Handle and complete queries and enquiries as per the practice protocols.
• Sort post.
• Replenish stationery.
• At the end of the day, check surgeries, replenish stock, and ensure all areas are clean, tidy, and ready for the next day following practice protocols.
• Maintain building security in accordance with CQC guidelines.
• Perform any additional tasks allocated by Senior Administrators or the Practice Manager.

Professional Responsibilities

• Maintain confidentiality and protect sensitive patient information as per data protection policies.
• Assist in promoting and maintaining personal and workplace health, safety, and security in line with the practice Health & Safety Policy.
• Support equality, diversity and rights of patients, carers and colleagues, respecting privacy and dignity.
• Participate in training programmes, staff meetings and maintain a record of personal development.
• Strive to maintain quality within the practice, report issues, assess performance, and suggest improvements.
• Communicate effectively with team members, patients, carers, secondary care and other agencies, and respond to alternative communication methods when needed.
• Apply practice policies, standards and guidance; discuss impacts with the team and participate in audits when appropriate.

Experience

• Previous experience in a customer service or reception role.
• Experience using IT systems and Microsoft Office (Word, Outlook, etc.).
• Previous experience working in a healthcare or GP practice setting.
• Familiarity with clinical system SystmOne.
• Experience processing prescriptions, appointments, or referrals.
• Ability to use telephone systems efficiently.
• Experience handling sensitive or challenging situations with discretion.

Qualifications

• Good standard of general education (e.g., GCSEs A to C or equivalent).

Skills and Abilities

• Excellent communication and interpersonal skills.
• Ability to deal with the public in a friendly, professional, and sensitive manner.
• Strong organisational and time management skills.
• Ability to work under pressure and remain calm during busy periods.
• Ability to multitask and prioritise workload effectively.
• Respectful of confidentiality and professional boundaries.
• Aware of the importance of patient confidentiality and data protection.
• Understanding of the role of a GP practice and the NHS.
• Aware of medical terminology.
• Understanding of NHS services and patient pathways.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.