Golden Experience Host (Seasonal) - LaplandUK 2026 (Manchester)

Golden Experience Host (Seasonal) - LaplandUK 2026 (Manchester)

GOLDEN EXPERIENCE HOST (SEASONAL) - LAPLANDUK 2026 (MANCHESTER)

£14.50 per hour + holiday pay

Seasonal role October to December 2026

18+ only

THE ROLE

As a Golden Experience Host, you'll be the dedicated point of contact for LaplandUK's premium guests, creating a warm, personalised and magical experience from the moment families arrive. You'll welcome and guide guests throughout their journey, combining exceptional service, storytelling and thoughtful touches to create memorable moments that families will treasure long after their visit.

You'll:

• Welcome and warmly engage with premium guests throughout their LaplandUK journey
• Act as a dedicated host and point of contact, ensuring families feel comfortable, cared for and well looked after
• Guide guests seamlessly through the experience and help them understand what to expect at each stage
• Create thoughtful, personalised moments that bring the magic of LaplandUK to life
• Use storytelling and engaging communication to enhance the guest experience
• Support families with confidence, warmth and professionalism throughout their visit
• Help create an exciting, comfortable and memorable experience for every guest
• Work closely with colleagues to ensure the smooth running of the premium guest experience
• Remain calm, organised and professional in a busy live event environment
• Follow LaplandUK service, costume, appearance and operational standards
• Attend all required paid training sessions

SKILLS NEEDED

• Confident, outgoing and proactive with a natural ability to engage with guests
• Warm, approachable and emotionally intelligent
• Excellent communication and guest service skills
• Naturally able to create comfort, excitement and memorable experiences
• Confident with storytelling and engaging with families
• Calm, professional and organised under pressure
• Experienced in customer-facing roles, ideally within premium hospitality, events or entertainment
• Luxury hospitality, event hosting or performance experience is desirable but not essential
• Passionate about creating exceptional and magical guest experiences
• Able to work well as part of a team

REQUIREMENTS

• Available for the full live event period from 7 November to 24 December 2026
• Available to commit to a minimum of three shifts per week
• Available to attend all required paid training between late October and early November 2026
• Comfortable working in a busy, premium customer-facing environment
• Able to follow LaplandUK costume, appearance and operational standards
• Able to remain professional and engaging throughout extended guest interactions
• Willing to fully embrace the LaplandUK experience and story

BENEFITS

• £14.50 per hour + holiday pay paid at the end of the contract
• Free hot meal on every shift
• Shuttle bus from designated local stations to the event site
• Opportunity to work as part of an award-winning immersive Christmas experience
• Opportunity to create magical memories for families as part of the LaplandUK team

APPEARANCE REQUIREMENTS

• All jewellery and piercings must be removed while in costume, including clear replacements, tooth gems and grills
• Neatly groomed, natural-coloured hair
• Long hair must be worn in plaits when required for elf roles
• Religious head coverings, if worn, must be neutral brown, beige or navy
• Natural makeup only, with foundation matching natural skin tone if worn
• Minimal mascara, with no false eyelashes
• No tattoos permitted from the collar bone upwards for customer-facing roles, with additional tattoo restrictions depending on role requirements
• Watches, smartwatches and phones must be securely stored in lockers during shifts