Global TPA Property Handler

Key Accountabilities

Responsibilities include but are not limited to:

• Handling of General Liability and Property Liability claims from the start to the settlement
• Knowledge of how building repairs must be organised and knowledge of the costs for reinstatement - plastering, tiling, flooring, decorating, carpentry etc.
• Collecting relevant information and documentation in support of the claim and ensuring a record of this is kept updated within the system, including liaising with law firms, insurers, client's and brokers.
• Speaking to customers, third parties, lawyers and other relevant parties and advising them on any issues that may arise.
• Liaising with adjusters, examiners and investigators to evaluate the insurance claim.
• Investigate the claim to ensure it's genuine.
• Working with risk analysts, brokers, underwriters and other relevant parties to reach settlement
• Ensuring a fair settlement and good customer service for the client
• Our IT system has been designed in the main by us to help you do your job effectively and provide you with all the tools you need. You will be able to see your outstanding tasks and manage your workload.
• You'll have your own phone and direct line, as well as access to relevant mailboxes so that you can deal with emails.

Experience and Qualifications

• Previous experience with handling and investigating own and third party property damage claims and managing your own portfolio.
• You will have previous experience in working alongside loss adjusters to determine the damage caused.
• Good knowledge of water damage, flood and fire claims and an understanding of the claims function and lifecycle.
• Liaising with adjusters, examiners and investigators to evaluate the insurance claim
• Liaising with customers and third parties, and other relevant parties and advising them on any issues that arise.
• Strong phone and verbal communication skills along with active listening.
• Ability to multi task, set priorities, and manage time effectively
• Knowledge of Microsoft Office i.e. Word, Outlook, Excel
• Previous experience in working alongside loss adjusters to determine the level of damage caused and be able to build good working relationships with them and other professionals.
• A good understanding of the legal system

Person Specifications

• A positive human being. You look for the good and your cup is always half full. Your tenacity for life is infectious and enables you to lift up those around you.
• Committed to the role and McLarens. Able to show initiative and not give up when a task is demanding.
• A team player, supportive, kind, caring. We feel like we are part of an extended family within McLarens. We are always there for each other and genuinely care about each other and know that as a team, we are stronger. We also support other teams within the business and are happy to help when we can.
• Ability to show empathy. Some customers will be having a tough time and although you can only provide them with the facts and it may not always be what they want to hear, you do it in a way that is easy for them to understand and they feel that you care about them.
• Ability to understand tech and systems. You need to know your way around a keyboard and be able to understand our systems and processes - of course, we will give you all the training and support you need, but you need to have the basics.
• Ability to communicate effectively. You need to provide clear information to our customers and your colleagues, in plain English, with a dash of patience and care for good measure.
• To be trustworthy. We need to be able to trust you with important, sometimes sensitive information and for you to understand the importance of keeping data private.
• To be able to pick things up quickly. You will be learning a lot about different insurance products and processes and clients. You need to be willing to learn and retain the information being shared with you to ensure that you can provide the best service to our customers.

Location

Home based but must be able to travel to our Manchester and London offices for client meetings, training etc.

Benefits

• Compensation: Competitive salary and performance related incentives.
• Development: Access to technical training, global knowledge sharing, and career growth opportunities.
• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Our Company is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.